topic Re: Arlo Q solid amber light in Arlo Q

Arlo Q solid amber light

enkhsaikhan — Fri, 07 Jun 2019 18:29:42 GMT

I have previously succesfully installed two Arlo Qs, but this shows solid orange light as soon as I power it up. Sync button and reset button both does not seem to work... What do I do in this situation? Thank you.

Re: Arlo Q solid amber light

TomMac — Fri, 07 Jun 2019 16:40:59 GMT

When doing reset, did you hold the reset for ten secs ?? ( till the led flashes )

Re: Arlo Q solid amber light

enkhsaikhan — Fri, 07 Jun 2019 16:46:27 GMT

Yes I have tried the reset button both 10 second and even one minute. Also I tried the sync button. Both seem to be unresponsive. Just yellow solid light when plugged in.

Re: Arlo Q solid amber light

jguerdat — Fri, 07 Jun 2019 17:00:56 GMT

Swap power supplies to see if that makes a difference. If it's a hardware issue, swap at the store or open a case with support:

https://www.arlo.com/en-us/support/contact.aspx