topic Re: Arlo Q - will not record AT&T WiFi at my mother's. No problem with Frontier WiFi in Arlo Q

Arlo Q - will not record AT&T WiFi at my mother's. No problem with Frontier WiFi

MartyL57 — Wed, 05 Jun 2019 21:33:18 GMT

Arlo Q will not connect at my mothers. It used to work. She has ATT. I take the Q to my house and it connects no problem to Frontier wifi. Any suggestions?

Re: Arlo Q - will not record AT&T WiFi at my mother's. No problem with Frontier WiFi

TomMac — Wed, 05 Jun 2019 21:33:37 GMT

Check and confirm the proper ports are open on Moms wifi

Re: Arlo Q - will not record AT&T WiFi at my mother's. No problem with Frontier WiFi

Streak2 — Wed, 05 Jun 2019 21:33:51 GMT

Also, AT&T gateways sometimes have very unusual passwords including symbols. Make sure that you are entering the password correctly.

Re: Arlo Q - will not record AT&T WiFi at my mother's. No problem with Frontier WiFi

MartyL57 — Thu, 06 Jun 2019 21:28:45 GMT

I have entered the password and user name at least a dozen times. I can assure you that is not the problem.

Re: Arlo Q - will not record AT&T WiFi at my mother's. No problem with Frontier WiFi

JessicaP — Fri, 07 Jun 2019 16:10:38 GMT

Hey @MartyL57,

Just to confirm, have you also tried what TomMac suggested to see if that works?