topic Re: Got new Arlo Q. Won't reconnect to WiFi after updating firmware in Arlo Q

Got new Arlo Q. Won't reconnect to WiFi after updating firmware

ds2017 — Fri, 07 Jun 2019 17:45:58 GMT

I got a new Arlo Q today and set it up and it was working with no known problems. Then I went to Settings and saw a red letter note to "update firmware". I did that and it went offline!

Now it will not reconnect. I can get to the OCR and it chimes. Then about 20 seconds later I get the reject buzzer and a message to try again. I have a PC laptop computer and four older standard Arlo cameras are working.

Re: Got new Arlo Q. Won't reconnect to WiFi after updating firmware

Streak2 — Fri, 07 Jun 2019 17:46:09 GMT

You may have to try and reset it. Press the reset button until the camera clicks and the LED flashes amber.

Then try and sync again.

Re: Got new Arlo Q. Won't reconnect to WiFi after updating firmware

ds2017 — Fri, 07 Jun 2019 17:46:18 GMT

I tried the re-set on the Arlo Q. I heard it click after about 15 seconds and then it amber flashed again. I restarted router, computer and camera. Still getting the bad buzzer after the OCR chime.

Re: Got new Arlo Q. Won't reconnect to WiFi after updating firmware

Streak2 — Fri, 07 Jun 2019 17:46:32 GMT

Just make sure that the phone/computer you are using to set it up is on the same network that you're trying to connect the camera to.

Failing all of this I would look at having the camera replaced or contacting support.

Possible that something got screwed up during the update.

https://www.arlo.com/en-us/support/

Re: Got new Arlo Q. Won't reconnect to WiFi after updating firmware

ds2017 — Fri, 07 Jun 2019 17:46:45 GMT

Later today I got the Pro 2 (VMB4000) and two Arlo Pro 2 cameras. The base station is working because I have one new Arlo Pro 2 camera working, plus two three-year old plain Arlo cameras working. I am still unable to get the brand new Arlo Q camera to work. I did have it working shortly until I tried to update the firm ware as required in the pop-up box on the initial camera image. Maybe I accidently cut off the update. Both this laptop and the base and the Arlo Q are on the same network.

Also, on my devices I am showing two base stations but only one shows a red dot showing it's on. I did delete the old original base station that was three years old.

Re: Got new Arlo Q. Won't reconnect to WiFi after updating firmware

TomMac — Fri, 07 Jun 2019 17:46:59 GMT

Maybe I accidently cut off the update.

If that has happened , it may be bricked... contact Arlo support

Re: Got new Arlo Q. Won't reconnect to WiFi after updating firmware

ds2017 — Sat, 08 Jun 2019 01:53:31 GMT

I just now called support on the phone. The tech person was excellent. My Arlo Q is working fine now. He had me reset the camera (which I had tried before). This time I waited 20 minutes to let firmware update. The "Update in Progress" pop-up box did not ever go away on it's own. Arlo does need to have a pop-up box that says "Update Complete". Thanks, David Stephens