topic Re: Getting Status in Arlo Q

Getting Status

MuadDib — Fri, 31 May 2019 18:58:03 GMT

Installed my Arlo Q camera a couple of days ago. Everything worked until today. Now I got 'Getting Status' and nothing more. I have reset the camera, unplugged it, change network and unplugged the router. The problem still remains.

Need help!

Thank you

Re: Getting Status

ShayneS — Mon, 03 Jun 2019 21:26:31 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Getting Status

windcam95 — Thu, 08 Aug 2019 17:30:57 GMT

System still records but remote access by iphone or Ipad stuck on "getting status" for last several days. Cant get online Chat either as wait for agent for several minutes and then end chat.

Re: Getting Status

ShayneS — Thu, 08 Aug 2019 17:46:23 GMT

@windcam95

Have you tried to call the support number? I will add the new link here. Arlo Tech Support