topic Enabling or Activating CVR is not working in Arlo Q

Enabling or Activating CVR is not working

TS101 — Mon, 06 May 2019 18:12:26 GMT

I have a CVR plan. I also have 2 Arlo Qs in addition to 3 other battery powered basic Arlos. I had one of my Arlo Qs on the CVR working just fine. I just noticed that the CVR got disabled on the Arlo Q and dragging the Arlo Q into the "CVR" section in "My Cameras" doesn't activate the CVR. I tried the drag drop via Chrome on MacOS and the iOS app on an iPhone. The CVR just won't activate. The support email form doesn't work either. Any ideas please?

Re: Enabling or Activating CVR is not working

jguerdat — Sat, 04 May 2019 19:22:35 GMT

Support has chat and phone options. Emial has rarely worked recently.

It seems like the current need is to unsubscribe from CVR and then resubscribe to get things to work.

Re: Enabling or Activating CVR is not working

TS101 — Sun, 05 May 2019 15:03:26 GMT

Thanks @jguerdat . I did call support and we tried a bunch of things. We finally tried unsubscribing and resubscribing from the CVR plan. That worked. Thank you.

Re: Enabling or Activating CVR is not working

makash — Wed, 08 May 2019 06:19:26 GMT

how do I unsubscribe ?

Re: Enabling or Activating CVR is not working

jguerdat — Wed, 08 May 2019 12:05:59 GMT

Basically the same way you subscribed. Settings, Subscriptions, change any plans needed.