topic Re: Cannot get removed device back on app in Arlo Q

Cannot get removed device back on app

OkieAthena — Wed, 24 Apr 2019 17:17:15 GMT

The device wasn’t working properly with geofencing. Tried restarting it, then removed it thinking I could just add it back. Now the Arlo app won’t give me a new set up option & wont sync the device back as a new device. It gives me the chime after scanning the code then when it’s “looking for devices” the camera makes a buzzing noise & goes back to blinking Amber. Any suggestions?

Re: Cannot get removed device back on app

JessicaP — Thu, 25 Apr 2019 18:01:13 GMT

Hey @OkieAthena,

You might want to try doing a factory reset. Press the reset button until the camera clicks and the LED flashes amber and try to sync again.

Re: Cannot get removed device back on app

OkieAthena — Thu, 02 May 2019 11:36:22 GMT

Resetting the camera didn’t work

Re: Cannot get removed device back on app

JessicaP — Thu, 02 May 2019 18:17:19 GMT

Let me gather more information from you since factory resetting your camera did not help.