topic Re: Completed setting up an additional Arlo Q however it does not show up in devices in Arlo Q

Completed setting up an additional Arlo Q however it does not show up in devices

MichaelWhitt — Tue, 30 Apr 2019 21:05:46 GMT

Completed a factory reset on an Arlo Q that I wanted to add to my existing account. Went through the SSID/password entry, got the chime from QR code, was able to select the camera serial # and name the device and received the final successful checkmark. However, when I go into Devices the newly named camera does not show up with my other two. I have done this at least 3 times with no change. Any thoughts?

Re: Completed setting up an additional Arlo Q however it does not show up in devices

jguerdat — Tue, 30 Apr 2019 00:46:52 GMT

Try logging out and back in as well as trying a browser.

Re: Completed setting up an additional Arlo Q however it does not show up in devices

MichaelWhitt — Tue, 30 Apr 2019 03:04:32 GMT

When I attempted to setup in Chrome, when I press Continue after naming the camera I get a yellow bar “We are unable to claim this device. Contact Arlo Support. I have done a factory reset on this multiple times. Thanks

Re: Completed setting up an additional Arlo Q however it does not show up in devices

TomMac — Tue, 30 Apr 2019 11:27:51 GMT

Was this a USED camera?? Did the prior owner remove the camera from their account ?