topic Re: Removed Arlo Q but cannot added it back on in Arlo Q

Removed Arlo Q but cannot added it back on

Eliassuarez — Fri, 19 Apr 2019 21:57:25 GMT

I removed my Arlo Q camera from my Arlo account and cant get it set up again. I followed the same set up instructions but now my camera does not stay on while being connected, any recommendations ?

Re: Removed Arlo Q but cannot added it back on

jguerdat — Fri, 19 Apr 2019 21:57:33 GMT

What do you mean by doesn't stay on? It's turning off?

Re: Removed Arlo Q but cannot added it back on

Eliassuarez — Sat, 20 Apr 2019 04:18:54 GMT

The amber light that normally stays on when you reboot was not tutmimg on, now a blinking purple light is on. I uderstand this indicates that the router is too far but I am right by thr router. When I try to add as a new device, it cant find it

Re: Removed Arlo Q but cannot added it back on

jguerdat — Sat, 20 Apr 2019 18:10:30 GMT

Open a case with support for a possible bad camera:

https://www.arlo.com/en-us/support/contact.aspx