topic Re: Both iOS and Android App cannot detect and setup my Arlo Q camera in Arlo Q

Both iOS and Android App cannot detect and setup my Arlo Q camera

eakcomp — Mon, 15 Apr 2019 22:32:00 GMT

I try to install my new Arlo Q via the mobile app on both iOS and Android. But the apps cannot facilitate initial setup and get me stuck at the QR code scan step and cannot find the camera. Product serial # is 4SS17CS656DDC. Thanks.

Re: Both iOS and Android App cannot detect and setup my Arlo Q camera

jguerdat — Mon, 15 Apr 2019 22:32:19 GMT

Are the phones on your home WiFi? It won't work on cell service to set the camera up. It might also be worth trying a browser to see if the same thing happens. You're not using a VPN, are you?

Re: Both iOS and Android App cannot detect and setup my Arlo Q camera

TomMac — Mon, 15 Apr 2019 22:32:30 GMT

Try a full reset of the Q ( hold in the reset for about 10 secs till led flashes )

Attempt to sync.

Re: Both iOS and Android App cannot detect and setup my Arlo Q camera

eakcomp — Sat, 15 Jun 2019 00:58:28 GMT

Here is my setting...

Connect all cameras over WIFI on 802.11AC router on fiber optic connection
Already connect 3x Arlo Pro2 via Base Station successfully
The installation points are within the range of my wifi network, tested on Arlo Pro2 and my mobile phone
Not on VPN

Here is what I've tried to make the initial connection and unsuccessful on my 2x Arlo Q

Over both 2.4GHz and 5GHz Wifi
On iOS (iPad Pro 10.5 2017) / Android (Samsung Galaxy Note 😎 / And My Arlo web
Factory reset (10-sec push using the clip) for 20+ times on each device

Now, both 2 cams become 2 expensive bricks right now. Is there any other thing I can try? Feel free to propose 🙂

Re: Both iOS and Android App cannot detect and setup my Arlo Q camera

jguerdat — Sat, 15 Jun 2019 12:22:50 GMT

Dunno if it would help but are you using the same SSID for both WiFi bands? If so, try using separate SSIDs.