topic Re: Cvr is not working in Arlo Q

Cvr is not working

Deeda — Sat, 30 Mar 2019 23:17:41 GMT

Re: Cvr is not working

Krisg2272 — Sun, 31 Mar 2019 13:23:54 GMT

Hasn’t been working for me for about 2 weeks. Opened case with support but still no update.

Re: Cvr is not working

ShayneS — Mon, 01 Apr 2019 20:51:58 GMT

Hi @Deeda

Can you provide more details about the issue you are experiencing?

Re: Cvr is not working

Deeda — Mon, 01 Apr 2019 22:44:41 GMT

unable to play video recordings ( CVR )
-- Sn affected camera: 4ST172SM35006

Re: Cvr is not working

ShayneS — Tue, 02 Apr 2019 16:39:16 GMT

@Deeda

Have you activated your camera to be CVR enabled within the settings? To do this go to Settings > Subscription > Manage Camera Status > Move eligible camera to Cvr Section.

Re: Cvr is not working

Krisg2272 — Tue, 02 Apr 2019 20:44:11 GMT

@ShayneS fyi, i have tried that numerous times.. on both ios and with several browers.. it does not stick.

Re: Cvr is not working

MountainMadness — Fri, 05 Apr 2019 03:26:06 GMT

Arlo support got back to me on this a couple days ago. The “fix” is to cancel your CVR subscription (they’ll refund your credit card the prorated amount remaining on your subscription) and purchase a new CVR subscription. Once you do that you can assign the Q’s to CVR. This is the second time Arlo has broken their CVR subscriptions where I have had to do this.