topic Re: I get "Animal Detected" alert when animal notifications turned off in Arlo Q

I get "Animal Detected" alert when animal notifications turned off

qualityguy — Fri, 22 Mar 2019 22:41:13 GMT

I have my Arlo Q set to NOT trigger on animals. Yet I get a notification that says "Activity Alert: Animal Detected." Is this a major software bug???

Re: I get "Animal Detected" alert when animal notifications turned off

ShayneS — Fri, 22 Mar 2019 22:42:54 GMT

Hi @qualityguy

Have you tried to reboot the camera & remove/re-add the device in the Active Cameras list under Settings > Manage Arlo Smart

Re: I get "Animal Detected" alert when animal notifications turned off

qualityguy — Fri, 22 Mar 2019 23:31:27 GMT

So how can the software possibly be set not to trigger on animals and then it alerts on an animal? This is a new tryout of this product so the entire install is only a few days old. Why would reinstalling/rebooting the camera fix what appears to be an obvious software bug???

Re: I get "Animal Detected" alert when animal notifications turned off

ShayneS — Fri, 22 Mar 2019 23:41:56 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support