topic Re: App will not locate Arlo Q in Arlo Q

App will not locate Arlo Q

Amayal — Tue, 12 Mar 2019 19:00:12 GMT

The app will not locate the device. I have gone through the steps repeatedly with no success.

Re: App will not locate Arlo Q

JessicaP — Tue, 12 Mar 2019 19:02:21 GMT

Hold down the reset button until you hear a "click" and the LED will then begin flashing amber after a short pause and try to set it up again.

Re: App will not locate Arlo Q

Amayal — Tue, 12 Mar 2019 20:48:09 GMT

Thank you @JessicaP. That unfortunately did not work. I’m super frustrated as you can imagine. The camera and internet are all good. It disconnected from WiFi and I have never been able to get it back. The process is extremely simple it just doesn’t work. I literally have tried everything but throwing it which has occurred to me.

Re: App will not locate Arlo Q

JessicaP — Wed, 13 Mar 2019 15:51:28 GMT

What phone device are you using to set up your Arlo Q? Make sure that your phone is connected to the same WiFi you're trying to connect your Arlo Q with.

Re: App will not locate Arlo Q

Amayal — Wed, 20 Mar 2019 22:01:07 GMT

Hi Jessica. Do you have any other ideas? Maybe it’s broken. Obviously. Is there a way to do diagnostics? Or how do I send it back. I don’t know. I’ve only had it for a couple of months.

Re: App will not locate Arlo Q

JessicaP — Thu, 21 Mar 2019 15:45:17 GMT

If you're still having problems, I can help create a case for you so our support team can help you out further. I'll send you a private message to gather more information from you.