topic Re: Can’t connect to Wifi in Arlo Q

Can’t connect to Wifi

ZoeyZhang — Thu, 07 Mar 2019 16:33:45 GMT

I tried everything that in comment area. It always stuck at the last step. Very frustrated.

Re: Can’t connect to Wifi

jguerdat — Thu, 07 Mar 2019 12:47:32 GMT

Sorry, we need full details to even try to help.

Re: Can’t connect to Wifi

ZoeyZhang — Fri, 08 Mar 2019 05:10:28 GMT

I have tried restart the router. Tried reset the camera like a million times. I removed my deceive from app, and tried to connect. I entered my WiFi names and password. I sync the camera, scanned the code, heard the chime. Just every time at the last step, it cannot discover my deceive. I don’t know what’s problem is, it doesn’t have any hints or something like that. It just told me, it can’t find my device.

Re: Can’t connect to Wifi

jguerdat — Fri, 08 Mar 2019 13:28:24 GMT

I've had instances like this in the past. I logged out of the app and back in and there the camera was. Have you tried that?

Re: Can’t connect to Wifi

ZoeyZhang — Sat, 09 Mar 2019 00:24:41 GMT

Yes. I eve uninstalled and installed the app again. It was the same. I was just so frustrated, and don’t know what else I could do.

Re: Can’t connect to Wifi

jguerdat — Sat, 09 Mar 2019 00:50:27 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Can’t connect to Wifi

ZoeyZhang — Thu, 14 Mar 2019 13:33:06 GMT

I am sorry for the late reply. What should I do for opening support?

Re: Can’t connect to Wifi

jguerdat — Thu, 14 Mar 2019 20:27:11 GMT

Clickon the link I posted above and choose chat or phone.