topic Re: Tried everything and Arlo Q will not connect in app to use in Arlo Q

Tried everything and Arlo Q will not connect in app to use

jjcrazy1144 — Wed, 13 Feb 2019 21:40:26 GMT

I have been through every board troubleshooting this camera and it BLOWS my mind that there is no phone number to call. My camera is completely UNUSABLE in my childs bedroom and makes me furious as a mother. I need a representive to call me ASAP.

Re: Tried everything and Arlo Q will not connect in app to use

jguerdat — Thu, 14 Feb 2019 01:35:01 GMT

You have to call:

https://www.arlo.com/en-us/support/contact.aspx

Re: Tried everything and Arlo Q will not connect in app to use

Dolly1 — Wed, 20 Feb 2019 01:26:57 GMT

Good luck in trying to talk to someone in the states.

Re: Tried everything and Arlo Q will not connect in app to use

Flipsme — Thu, 28 Feb 2019 22:14:07 GMT

I am having the same problem. I have restarted my router, unplugged the cameras. I have read thru every troubleshooting question on this site and there are no solid answers about how to fix this problem. It says ‘searching for a device’ and then the amber light comes back with a low buzz sound.

Re: Tried everything and Arlo Q will not connect in app to use

JessicaP — Fri, 01 Mar 2019 18:49:35 GMT

Hi @Flipsme,

Try to factory reset your Arlo Q by pressing the reset button until the camera clicks and the LED flashes amber. Then try to set it up again and see if that helps.