topic Re: VMC3040 setup unsuccessful does not find the device in Arlo Q

VMC3040 setup unsuccessful does not find the device

jefmerch — Fri, 08 Feb 2019 20:02:19 GMT

will not connect to wifi

Re: VMC3040 setup unsuccessful does not find the device

jguerdat — Fri, 08 Feb 2019 21:01:11 GMT

Details. More is better. What have you tried? what do you see? Tell us about your WiFi network. Is it using WPA2 encryption?

Re: VMC3040 setup unsuccessful does not find the device

Balabl — Mon, 11 Feb 2019 11:01:53 GMT

Same here. Can not connect to wi.fi I follow set up instructions after successfully using it for about a year it suddenly started refusal to connect to home wi.fi system I tried in two different places one at my home secondly at my parents house and it does not connect to router any way I was on free of charge basic plan before and it.s now gone as I understand but why arlo couldn.t send me a automated message to inform that arlo basic plan on witch I was on voided/abolished. But I still hanging on that question without any knowledge is free service still available to use for arlo Q. Because it.s not technical fault of a product itself. I believe it.s down to arlo as business to push paied monthly subscription.any one has a answer?

Re: VMC3040 setup unsuccessful does not find the device

Dolly1 — Wed, 20 Feb 2019 01:30:51 GMT

Same problem here. Tried everything even got 2 new cameras and still nothing.

Re: VMC3040 setup unsuccessful does not find the device

jguerdat — Wed, 20 Feb 2019 12:33:44 GMT

No one is being pushed to paid subscriptions. The free plan remains available.

When trying to connect your Q, does your WiFi use a common SSID for both the 2.4 and 5GHz bands? It appears that this can be a problem which can be solved (maybe) by giving them unique names or maybe temporarily disabling one band. Try that and see what happens.