topic Re: Arlo Q disconnecting in Arlo Q

Arlo Q disconnecting

WhiskeySins — Sun, 10 Feb 2019 04:46:08 GMT

Ok, so I'm starting to get pretty frustrated with my Arlo Q now. I've owned it for Approx 3-4mo's, and the last month or so it's been disconnecting itself more and more frequently (Purple light) to the tune of 12h a day. I've got a couple of the regular Arlo with the base station that work as advertised but this Arlo Q has me ready to quit and move to a different company already. I'm on Comcast internet with 70down, the camera is ~10' from the router both in the same room. Trying to unplug the power and plug it back in accomplishes nothing. I'm sorry if I sound a little frustrated atm but, the large blackouts have been problematic already for me.

Re: Arlo Q disconnecting

TomMac — Sun, 10 Feb 2019 13:38:40 GMT

Have you tried a full reset of the Q? ( hold reset for about 10 secs till the led flashes, then resync )

either that or it may be hardware defect... mines been running 24/7 for 2 yrs... in which case contact Arlo support

Re: Arlo Q disconnecting

WhiskeySins — Mon, 11 Feb 2019 01:52:42 GMT

I actually did a full reset on it after posting this and now I can't get it to sync again. I got a new modem from Comcast today too to try that out (subsequently got better WiFi results with it on speedtests). I've tried to sync it on a 2.4/5ghz both on the same WiFi and just by itself as a 2.4ghz, and a 5ghz and nothing but the buzzer sound anytime I've tried.

Re: Arlo Q disconnecting

jguerdat — Mon, 11 Feb 2019 12:44:04 GMT

Try both the app and a computer browser to see if one will work.

Re: Arlo Q disconnecting

WhiskeySins — Mon, 11 Feb 2019 18:36:09 GMT

I've tried that. The mobile app gets me a buzzer sound after a little while of searching, the desktop never gives me a buzzer, just stays forever on a slow blinking blue light.

Re: Arlo Q disconnecting

jguerdat — Tue, 12 Feb 2019 00:23:02 GMT

When you reset, did you also remove the camera from Settings, My Devices?