topic Re: My Arlo Q camera cannot read QR Code in Arlo Q

My Arlo Q camera cannot read QR Code

vtducrider — Mon, 04 Feb 2019 05:50:51 GMT

Hi, I bought the 2-pack Arlo Q cameras about 2 years ago. They have been working very well on ATT U-verse wireless network. I recently moved to another house and decided to try Google Fiber. I am not able to get either camera to read the QR code to connect to the internet. I have power-cycled, done hard-reset several times. Each time it fails the same way. There is no chime, and it makes a sound that seems to indicate the operation failed after about a minute or so. Please help!

Re: My Arlo Q camera cannot read QR Code

jguerdat — Mon, 04 Feb 2019 13:39:19 GMT

If it's that the QR code can't be read, try using a web browser instead. That may also help because you can manually input the SSID, too.

Re: My Arlo Q camera cannot read QR Code

vtducrider — Mon, 04 Feb 2019 18:12:37 GMT

Yes, I tried the brower on my laptop, and it chimed! However, it got hung up on the next step to "discover" my camera. And eventually timed out. Arlo Q is stuck blinking blue. I check my Google fiber network setting for encription. It is set to WPA2. What else can I try?

Re: My Arlo Q camera cannot read QR Code

jguerdat — Mon, 04 Feb 2019 19:50:24 GMT

There's some indication which hasn't been proven (that I know of) where a WiFi setup that uses the same SSID for both bands may cause this. Try disabling the band you DON'T want to use and see if it works then.