topic Re: Arlo Q not recording according to rules and not sending notification in Arlo Q

Arlo Q not recording according to rules and not sending notification

Blue-dog — Mon, 14 Jan 2019 17:49:26 GMT

My Arlo Q doesn't record/send notifications when detecting audio or motion when armed. It does record all the time so I can see in the history when it detects audio or motion.

Re: Arlo Q not recording according to rules and not sending notification

jguerdat — Mon, 14 Jan 2019 20:21:08 GMT

Have you checked to verify that your mode or schedule is properly selected and accurate?

Re: Arlo Q not recording according to rules and not sending notification

Blue-dog — Mon, 14 Jan 2019 20:55:09 GMT

Yes, even when manually set to ‘armed’, there are no recordings or notifications. The timeline does show there is activity though.

Re: Arlo Q not recording according to rules and not sending notification

jguerdat — Tue, 15 Jan 2019 00:52:33 GMT

First step is to remove from Settings, My Devices and resync.

Re: Arlo Q not recording according to rules and not sending notification

Blue-dog — Tue, 15 Jan 2019 02:26:11 GMT

I'll try it and get back with you - thanks

Re: Arlo Q not recording according to rules and not sending notification

Blue-dog — Tue, 22 Jan 2019 15:17:50 GMT

Yes, removing it and re-syncing it fixed the problem - thank you!

Re: Arlo Q not recording according to rules and not sending notification

Blue-dog — Tue, 29 Jan 2019 18:27:25 GMT

Problem reoccurred after adding CVR back to camera. Deleting CVR corrects the problem which works for me but maybe not for other users.