topic My two ARLO Q's stopped working in Arlo Q

My two ARLO Q's stopped working

bcgang — Mon, 21 Jan 2019 23:39:34 GMT

For some reason my 2 ARLO Q's stopped working. I tried to re-SYNC them but it says "discovering your device. please wait". Then it never connects. I deleted the 2 Q cameras and my 4 wireless cameras still work fine. I go through the add new device and end up with a solid blue light but it is still spinning looking for the camera. Any suggestions out there?

Re: My two ARLO Q's stopped working

Streak2 — Tue, 22 Jan 2019 00:01:10 GMT

Try and reset the Arlo Q's and try again.

Push in the reset with a paperclip for approx 10 seconds till the FRONT LED starts to flash amber.

Make sure the device you are using to set them up are on the same network as the Q's.

Re: My two ARLO Q's stopped working

jguerdat — Tue, 22 Jan 2019 00:25:13 GMT

If you're resetting, also remove the camera(s) from Settings, My Devices or they'll never be found.

Re: My two ARLO Q's stopped working

bcgang — Tue, 22 Jan 2019 00:50:04 GMT

Paperclip for 10 seconds WORKED! Thank you all.