topic Arlo Q Timing Out With Arlo App Update 1-14-2019 in Arlo Q

Arlo Q Timing Out With Arlo App Update 1-14-2019

AQ3user — Wed, 16 Jan 2019 21:40:55 GMT

After the Arlo app updated on 1-14-2019, the Arlo APP on my Galaxy S9 began timing out with my Arlo Q cameras. My Arlo Q cameras are not running on batteries but plugged into outlets. All throughout the night I was receiving a message stating that the camera connection had timed out. This is very frustrating as I am monitoring a family member throughout the night. Everytime I checked in on them I had the message on my screen and had to restart the live feed. I don't think this is a camera issue but rather an bug in the APP update. Is there a solution to this problem?

Arlo Q Timing Out With Arlo App Update 1-14-2019

TomMac — Wed, 16 Jan 2019 21:41:13 GMT

have you tried to run it on a computer/web https://arlo.netgear.com/

Arlo Q Timing Out With Arlo App Update 1-14-2019

AQ3user — Wed, 16 Jan 2019 21:41:29 GMT

I have now and all 3 cameras did time out. The message on my computer said request timed out.

Re: Arlo Q Timing Out With Arlo App Update 1-14-2019

QuinQuin1 — Fri, 18 Jan 2019 21:27:23 GMT

Hello @TomMac Since last update, my cameras timeout after 15 minutes. I uninstalled the android app, reinstalled, and still times out. Everything was fine before.

Re: Arlo Q Timing Out With Arlo App Update 1-14-2019

ShayneS — Mon, 21 Jan 2019 21:28:32 GMT

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Arlo Q Timing Out With Arlo App Update 1-14-2019

TomMac — Wed, 23 Jan 2019 14:39:44 GMT

just tested the Q camera with web/Fire Fox...

exactly 30 mins and the live view times out.... so no longer the hour plus.