topic Re: Arlo connectivity light orange in Arlo Q

Arlo connectivity light orange

bsabherwal — Sun, 13 Jan 2019 03:43:44 GMT

Hi, I purchased my Arlo system in USA and was using there without any issue. After moving the system to India, the connectivity light on my system stays orange. How do I find out what the issue is with connectivity as can't get to the router console to see the error log. Any help to resolve this issue is greatly appreciated. Thanks.

Re: Arlo connectivity light orange

steve_t — Sun, 13 Jan 2019 04:10:52 GMT

Your modem/router might be blocking one of the required ports (80, 123, 443). Probably. the easiest way for you to check is to take the base station to a friend or family member's house and plug it in there

Re: Arlo connectivity light orange

bsabherwal — Sun, 13 Jan 2019 04:19:31 GMT

All the ports are open and there are no firewall rules. The base station is connected to the broadband modem directly via ethernet cable.

Re: Arlo connectivity light orange

jguerdat — Sun, 13 Jan 2019 14:26:17 GMT

It's possible that the ISP (or country?) is blocking access. Ask the ISP for suggestions.

Re: Arlo connectivity light orange

bsabherwal — Sun, 20 Jan 2019 08:17:33 GMT

Check with the ISP and nothing is being blocked from their end. Not sure why the base station still can't connect.

Re: Arlo connectivity light orange

steve_t — Sun, 20 Jan 2019 22:56:16 GMT

You don't happen to have a VMB3500 base station?

Re: Arlo connectivity light orange

bsabherwal — Wed, 23 Jan 2019 21:37:55 GMT

Hi @steve_t My base station is VMB3000

Re: Arlo connectivity light orange

ShayneS — Mon, 28 Jan 2019 17:05:13 GMT

@bsabherwal

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support