topic Re: Arlo Q won't connect in Arlo Q

Arlo Q won't connect

arnie24 — Thu, 10 Jan 2019 21:35:20 GMT

I have the Arlo Q, it will not scan the barcode from my iphone 6 or screen on macOS Mojave, not getting a chime.

I have restarted the camera by unpluging it and using the reset button.

I reloaded the app and started again many times.

I have a very fast internet connection, my passwords are all correct.

It just does not want to work.

Can you help please?

jguerdat — Thu, 10 Jan 2019 21:49:08 GMT

When you reset the Q, it was plugged in and you held the button until the camera clicked and the LED flashed amber, right?

arnie24 — Thu, 10 Jan 2019 21:51:22 GMT

Yes that is right

jguerdat — Fri, 11 Jan 2019 01:25:33 GMT

It seems this is a new camera so swap at the store. Otherwise, open a case with support here:

arnie24 — Fri, 11 Jan 2019 11:27:32 GMT

Thank You