https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1667924#M8705 When you try to sync I get the chime 10 seconds later it flashes back to yellow Wed, 09 Jan 2019 20:21:05 GMT Scarlett2018 2019-01-09T20:21:05Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1667679#M8694 My camera will not sync it did many times before. I would move it to different locations Wed, 09 Jan 2019 13:37:19 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1667679#M8694 Scarlett2018 2019-01-09T13:37:19Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1663100#M8701 <P>camera will not sync</P> Sat, 22 Dec 2018 16:52:03 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1663100#M8701 Scarlett2018 2018-12-22T16:52:03Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1663103#M8702 <P>im not using a base station with this chorded camera my wireless camera is on a shared network</P> Sat, 22 Dec 2018 16:54:34 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1663103#M8702 Scarlett2018 2018-12-22T16:54:34Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1663120#M8703 <P>Sorry, not following what you're trying to tell us. Exactly what model camera(s), what have you tried, what do you see?</P> Sat, 22 Dec 2018 18:50:26 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1663120#M8703 jguerdat 2018-12-22T18:50:26Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1667923#M8704 Wed, 09 Jan 2019 20:19:10 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1667923#M8704 Scarlett2018 2019-01-09T20:19:10Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1667924#M8705 When you try to sync I get the chime 10 seconds later it flashes back to yellow Wed, 09 Jan 2019 20:21:05 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1667924#M8705 Scarlett2018 2019-01-09T20:21:05Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668041#M8706 <P>What camera? The wirefree cameras don't chime at any point.</P> Thu, 10 Jan 2019 01:40:32 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668041#M8706 jguerdat 2019-01-10T01:40:32Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668169#M8707 This is the Arlo Q that is wired I check it with my I phone we have a wireless that sync and share with our neighbor Thu, 10 Jan 2019 12:25:34 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668169#M8707 Scarlett2018 2019-01-10T12:25:34Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668170#M8708 Camera has synced before I moved it and did not use for awhile. When I plugged it back in it would not sync Thu, 10 Jan 2019 12:30:14 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668170#M8708 Scarlett2018 2019-01-10T12:30:14Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668173#M8713 I don’t use a base station for my chorded camera. I use it with my phone Thu, 10 Jan 2019 12:33:25 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668173#M8713 Scarlett2018 2019-01-10T12:33:25Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668174#M8709 This is an Arlo Q hard wired Thu, 10 Jan 2019 12:36:24 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668174#M8709 Scarlett2018 2019-01-10T12:36:24Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668245#M8710 <P>That was a lot of posts!&nbsp; <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>I don't quite understand your situation - are you sharing your WiFi or the Q with a neighbor? Where is the camera in relation to the WiFi? WHat kind of signal strength was it getting previously? In detail, what have you tried? WHat has changed?</P> Thu, 10 Jan 2019 14:23:14 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668245#M8710 jguerdat 2019-01-10T14:23:14Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668265#M8711 The arlo Q is hard wired I use this separate from the wireless system (camera) Thu, 10 Jan 2019 14:55:49 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668265#M8711 Scarlett2018 2019-01-10T14:55:49Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668274#M8712 <P>The Q is only hard-wired for power, not connection to the Internet. It has to use your WiFi to get that connection. You're correct that the wireless cameras use a base to get that connection but the Q uses WiFi. So, the question stands - describe what the circumstances are? Fully answer my questions from before.</P> Thu, 10 Jan 2019 15:09:24 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668274#M8712 jguerdat 2019-01-10T15:09:24Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668418#M8716 Will not sync Thu, 10 Jan 2019 20:56:55 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668418#M8716 bobnbecky 2019-01-10T20:56:55Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668725#M8728 Trying to sync my Arlo Q with my I phone I do get the chime next step it goes into searching for arlo devices and it can’t find any than the camera starts flashing yellow again. Fri, 11 Jan 2019 16:12:42 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668725#M8728 Scarlett2018 2019-01-11T16:12:42Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668823#M8730 <P>Lately using a browser to sync the Q seems to be working better. You can try a mobile browser if you set it to use the desktop version of the site.</P> Fri, 11 Jan 2019 21:01:49 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1668823#M8730 jguerdat 2019-01-11T21:01:49Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1669252#M8744 My Arlo Q will not sync I’ve tried with my iPhone as I did before as mentioned I do not keep the camera plugged in all the time. I tried setting it up through my Mac computer same results I get the chime and it is searching for arlo device can’t find it then goes back to yellow light Sun, 13 Jan 2019 14:30:37 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1669252#M8744 Scarlett2018 2019-01-13T14:30:37Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1669398#M8746 <P>Remove the Q from Settings, My Devices. Hold the reset button on the camera until the camera clicks and the LED flashes amber. Try syncing one last time. If it still fails, open a case with support:</P> <P>&nbsp;</P> <P><A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">https://www.arlo.com/en-us/support/contact.aspx</A></P> Sun, 13 Jan 2019 21:58:53 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1669398#M8746 jguerdat 2019-01-13T21:58:53Z https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1670991#M8791 No my camera doesn’t work we have tried with the Mac computer and my I phone to no avail Thu, 17 Jan 2019 13:52:00 GMT https://community.arlo.com/t5/Arlo-Q/My-camera-will-not-sync/m-p/1670991#M8791 Scarlett2018 2019-01-17T13:52:00Z