topic Re: Arlo Q Audio Doesn't Work in Arlo Q

Arlo Q Audio Doesn't Work

EdwardADow — Wed, 07 Nov 2018 23:31:48 GMT

Using the web portal, audio doesn't work. Also a good 3-4 second delay in video. Any thoughts. I have put this on my phone yet.

Re: Arlo Q: audio doesn't work

ShayneS — Wed, 07 Nov 2018 23:33:37 GMT

EdwardADow,

Is the Arlo Q up to date on the latest firmware? Which web browser are you using, can you try google chrome? What are the speeds of your ISP? Do you get the same result if you use your Arlo Mobile App?

Re: Arlo Q Audio Doesn't Work

Rmattcatt — Sat, 22 Dec 2018 15:40:36 GMT

I a similar issue. I get an alert that sound is detected, but do not get any sound on playback. Using the IOS app (updated); Safari, Google, and Edge. Makes no difference.

Re: Arlo Q Audio Doesn't Work

ShayneS — Wed, 26 Dec 2018 16:58:16 GMT

Rmattcatt,

What OS is your iphone using? Do you experience this issue on the web portal as well?

Re: Arlo Q Audio Doesn't Work

Rmattcatt — Sun, 30 Dec 2018 20:46:47 GMT

IOS 12.1.2

I get the same issue with a mac using safari and with a PC using chrome or Edge.

Re: Arlo Q Audio Doesn't Work

ShayneS — Thu, 03 Jan 2019 21:08:25 GMT

Is this all from your Phone? Does the web portal work on your computer?

Re: Arlo Q Audio Doesn't Work

Rmattcatt — Sat, 05 Jan 2019 21:10:39 GMT

No. Both phone and two different computers. One a mac, the other a Dell. Tried three different browsers. I can go live and hear, just no sound on playback after an alert.