topic Re: Can’t connect to the internet in Arlo Q

I Can’t Connect My Camera To The Internet

Fireymom — Wed, 02 Jan 2019 21:45:33 GMT

I can’t get my camera to connect to the internet.

Re: Can’t connect to the internet

Streak2 — Tue, 25 Dec 2018 21:13:31 GMT

Make sure that the device you are using to sync the Arlo Q and the Arlo Q are on the same network. eg. if you are using your phone, make sure it's on the same wifi as the Q and not on data. Also make sure that you are entering the wifi SSID correctly when prompted.

Re: Can’t connect to the internet

Fireymom — Tue, 25 Dec 2018 21:30:44 GMT

I am on the same network, etc. It syncs but it just can’t connect to the internet.

Re: Can’t connect to the internet

Streak2 — Tue, 25 Dec 2018 21:55:44 GMT

Let's have step by step what you are tring and at what step it is failing.

What is the light doing?

Here is the quick start guide.

https://fccid.io/PY315200316/User-Manual/User-Manual-rev-pdf-2804098

Re: Can’t connect to the internet

Fireymom — Sun, 30 Dec 2018 21:36:33 GMT

First off Thank you for trying to help me get this camera working.

The first thing I do it plug the camera in to the power source on the wall.

I have the app downloaded already.

Then I sign into the network with name, and password.

My camera is blinking amber color.

Once I hold in the sync button it blinks blue, and then I hold it up to the code.

I hear the chime, and then when it trys to connect it times out on the camera, and it goes back to blinking an amber color.

Everything goes well until it trys to connect.

I have also reset the camera by using a paper clip, and holding in the button for 10 seconds or so until it chimes, and goes back to a solid amber color.

I'm using google chrome, and I attached a photo for you to see what it states.

I Can’t Connect My Camera To The Internet

Streak2 — Wed, 02 Jan 2019 21:45:56 GMT

If you're using Chrome it suggests that you are not using the app to do the installation.

Could it be that the Chrome computer is on a different network (5ghz vs 2.4ghz or a different SSID) to that which you are trying to connect the Arlo Q?

Try and use the app. making sure your phone is connected to the same wifi network that you are connecting the Q to.

See this video

https://www.youtube.com/watch?v=gI-Mk9FOmoQ

Re: I Can’t Connect My Camera To The Internet

Fireymom — Thu, 03 Jan 2019 19:59:15 GMT

I have tried both ways, and it’s not connecting. I’m going to turn off my 5.4 and try connecting with 2.4 only. I will update you when I try this.

Re: I Can’t Connect My Camera To The Internet

Waldec — Thu, 03 Jan 2019 21:01:17 GMT

I have exactly same problem. After changing my internet provider and new router Arlo Q fails to connect. I am using Arlo app to connect, have tried both 2.4 and 5 Ghz wifi networks, renamed network to standard characters, resetted camera etc. Still fales after qrcode phase while trying to connect wifi.
Now I looked YouTube video above and my app is not asking for wifi credentials goes straight to QR code screen. How to fix this?

Re: I Can’t Connect My Camera To The Internet

ShayneS — Thu, 03 Jan 2019 23:28:50 GMT

@Waldec

Have you tried to use your computer to complete the setup?

Re: I Can’t Connect My Camera To The Internet

jguerdat — Fri, 04 Jan 2019 01:29:22 GMT

Also, it might be worth removing the Q from Settings, My Devices before trying anything else. If needed, also try holding the reset button on the camera until the camera clicks and the LED flashes amber.

Re: I Can’t Connect My Camera To The Internet

Fireymom — Fri, 04 Jan 2019 04:43:34 GMT

Yes

Re: I Can’t Connect My Camera To The Internet

Fireymom — Fri, 04 Jan 2019 04:44:35 GMT

I have tried that also, and still no luck

Re: I Can’t Connect My Camera To The Internet

Waldec — Fri, 04 Jan 2019 06:45:33 GMT

I got mine working, issue was in system prefilled wifi password. Thanks for sharing the video.

Re: I Can’t Connect My Camera To The Internet

Fireymom — Fri, 04 Jan 2019 16:36:35 GMT

Glad you got yours working. Are you speaking about putting your password in manually instead of auto saved ?
I put mine in every time, no auto saved passwords used here.

Re: I Can’t Connect My Camera To The Internet

Pralin — Mon, 14 Jan 2019 16:21:04 GMT

I've struggled with the same issue for a while now and tried everything. Resetting multiple times, installing from both the App and the Computer, changing WiFi settings, resetting again, changing outlets and all possible combinations of all these but the installing process still got stuck at the last step.

My browser then suggested i update my Adobe Flash player so i did and after that it installed without hassle at first try.. feel kind of stupid now regarding the amount of time i've spent trying to get this to work

Well, thought I'd just leave this little tip here if this would be the case with your camera.