topic Re: Device not being detected for Arlo Q in Arlo Q

Device not being detected for Arlo Q

B_Boyce — Wed, 26 Dec 2018 15:56:52 GMT

I recently had to unplug and move my Arlo Q camera and now it won’t resync and the app won’t discover it. I’ve tried numerous times over the past week. The first time, everything was fine and now, nothing. It’s not shown anywhere on the app, I follow the steps, have unplugged it and plugged it back in. Just really frustrated as I’ve only had it a month and it’s the only camera I have.

Thanks for any suggestions.

Re: Device not being detected for Arlo Q

Streak2 — Wed, 26 Dec 2018 15:56:20 GMT

Factory reset. Press the reset button until the camera clicks and the LED flashes amber. Sync again normally.

Re: Device not being detected for Arlo Q

B_Boyce — Wed, 26 Dec 2018 15:56:29 GMT

Thanks! I see a reset hole, or something, but no button...?

Re: Device not being detected for Arlo Q

Streak2 — Wed, 26 Dec 2018 15:56:39 GMT

Inside the hole is a button. Use the end of a paperclip.

Re: Device not being detected for Arlo Q

B_Boyce — Wed, 26 Dec 2018 22:30:09 GMT

This fixed it! Thank you so much!