https://community.arlo.com/t5/Arlo-Q/Arlo-Q-Syncing-Trouble/m-p/1661691#M8519 <P>&nbsp;At first I delete it completely from my app’then install my new router.I tried to connect it after I download the new app and it doesn’t sync.I tried it like six times it seem like it &nbsp;simply refuse to connect. it does all the steps that I supposed to follow till the last one it’s taking time to look to be connected, then goes back to orange color,give me some tips please thank you for the help&nbsp;</P> Mon, 17 Dec 2018 21:43:37 GMT Doni21 2018-12-17T21:43:37Z https://community.arlo.com/t5/Arlo-Q/Arlo-Q-Syncing-Trouble/m-p/1661691#M8519 <P>&nbsp;At first I delete it completely from my app’then install my new router.I tried to connect it after I download the new app and it doesn’t sync.I tried it like six times it seem like it &nbsp;simply refuse to connect. it does all the steps that I supposed to follow till the last one it’s taking time to look to be connected, then goes back to orange color,give me some tips please thank you for the help&nbsp;</P> Mon, 17 Dec 2018 21:43:37 GMT https://community.arlo.com/t5/Arlo-Q/Arlo-Q-Syncing-Trouble/m-p/1661691#M8519 Doni21 2018-12-17T21:43:37Z https://community.arlo.com/t5/Arlo-Q/Arlo-Q-Syncing-Trouble/m-p/1661836#M8521 <P>Are you using WPA2 in your wifi ?&nbsp; Any special&nbsp;characters in pw ?</P> Mon, 17 Dec 2018 21:43:49 GMT https://community.arlo.com/t5/Arlo-Q/Arlo-Q-Syncing-Trouble/m-p/1661836#M8521 TomMac 2018-12-17T21:43:49Z