topic Re: Arlo Q On Android App I Can Not Select A WIFI SSID in Arlo Q

Arlo Q On Android App I Can Not Select A WIFI SSID

mrterry — Thu, 08 Nov 2018 17:54:38 GMT

I just got 2 new arlo Qs and trying to setup with my android (pixel 2 xl) and I cannot select a wifi SSID and i just see [<unknown ssid>].

arlo version 2.6.2_22800 latest version

-Tried hop on public wifi still cannot see it.

-turned off wifi and it ask me to be on wifi to add new cameras.

I used an iphone and I can manually edit SSIDs and password which is fine but kinda silly I cannot setup on android!

anyone know of a fix for this?

Re: add Arlo Q on android app

ShayneS — Thu, 08 Nov 2018 17:58:37 GMT

mrterry,

Thank you for the screenshot. Have you tried to reboot the phone, remove & re-install the Arlo Mobile App? Are you experiencing the same issue with the iPhone? I see you mention you can add them manually. You can also try & Install these Cameras with a different device if possible to help narrow down this issue.

Re: add Arlo Q on android app

mrterry — Thu, 08 Nov 2018 18:05:59 GMT

iPhone app works fine but I am unsure what app version it is.

On my Android I tried restarting phone and reinstalling the app. I get the same issues.

I want to install it from my Android so I can share the devices.

Re: add Arlo Q on android app

ShayneS — Thu, 08 Nov 2018 22:27:09 GMT

mrterry,

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: add Arlo Q on android app

lanre — Fri, 09 Nov 2018 17:46:04 GMT

I have the exact same problem. I just bought 2 Arlo Q cameras, but I keep getting <unknown SSID> on my Android phone.

Please fix ASAP.

Thanks.

Re: add Arlo Q on android app

mrterry — Fri, 09 Nov 2018 17:52:50 GMT

Try an Android device. I had to use my Nexus table which hasn't updated firmware in ages. I think it's the newest Android doing it.

I would like a permanent fix.

Re: add Arlo Q on android app

lanre — Sat, 10 Nov 2018 09:31:28 GMT

Resolved it by using my laptop.

My Android device is running Pie, so I guess the Android app needs updating ASAP

Re: add Arlo Q on android app

ShayneS — Mon, 12 Nov 2018 17:28:52 GMT

mrterry,

What version of android is you phone currently running?

Re: add Arlo Q on android app

Asiri — Wed, 14 Nov 2018 12:22:02 GMT

I'm having the same issue my phone android Pie 9. resolved by adding the arlo q using my laptop.

Re: add Arlo Q on android app

Catguy17 — Sat, 17 Nov 2018 03:59:44 GMT

Also having this issue on a pixel 2

Re: Arlo Q On Android App I Can Not Select A WIFI SSID

Koveu — Sun, 18 Nov 2018 17:35:30 GMT

I have the exact same issue and I have the Google pixel phone as well. The app I just downloaded yesterday 11/17.

Re: Arlo Q On Android App I Can Not Select A WIFI SSID

xaethos — Mon, 19 Nov 2018 03:53:45 GMT

Same issue, with a Pixel 2. I managed to add the device using an older device. I can appreciate the efforts to auto-detect the SSID, but not having a fallback is just asking for trouble. It would also be a hindrance if trying to add a camera to a different SSID than my current one.

Re: Arlo Q On Android App I Can Not Select A WIFI SSID

ShayneS — Mon, 19 Nov 2018 23:30:31 GMT

Koveu,

Which model of the pixel do you have?

Re: Arlo Q On Android App I Can Not Select A WIFI SSID

Koveu — Tue, 20 Nov 2018 20:45:48 GMT

Pixel 2 XL

Re: add Arlo Q on android app

ohip — Wed, 21 Nov 2018 03:12:36 GMT

I thought I was alone with this issue but I'm not.

The new app on my Pixel 3 and Google PixelBook both cannot connect to my base or baby Arlo as I'm unable to choose the SSID. i.e. <unknown SSID> seems to be the culprit.

Has Netgear provided a timeframe on a fix for this issue?

Cheers

Ohip

Re: add Arlo Q on android app

Toddbasche — Wed, 21 Nov 2018 05:54:34 GMT

I have a pixel2 zl running rhe very katest android pie and the aais od my widi network does not show up. Many people are complaining about this bug already.

Re: Arlo Q On Android App I Can Not Select A WIFI SSID

Toddbasche — Wed, 21 Nov 2018 05:56:13 GMT

My pixel 2 xl runnining pie cannot see the network name. Please fix asap

Re: Arlo Q On Android App I Can Not Select A WIFI SSID

jazzfog — Wed, 21 Nov 2018 07:14:02 GMT

I have the same issue, I also use pixel (1).

Though I do not think it is related to Pixel, more like to Android 9 (Pie).

Please fix, I can't connect my new camera.

Re: add Arlo Q on android app

ShayneS — Wed, 21 Nov 2018 20:48:54 GMT

Have you tried the setup process with a pc/laptop? Do you receive the same error if you perform?

Re: add Arlo Q on android app

Asiri — Wed, 21 Nov 2018 20:51:47 GMT

"Have you tried the setup process with a pc/laptop? Do you receive the same error if you perform?"

That's what worked for me eventually.