topic Re: I Can't Add Any More Cameras To My App in Arlo Q

I Can't Add Any More Cameras To My App

BL916 — Wed, 12 Dec 2018 19:38:00 GMT

I can’t add more cameras onto my iPhone 7 app. Does anyone know why? And what can I do?

I Can't Add Any More Cameras To My App

jguerdat — Wed, 12 Dec 2018 19:38:14 GMT

Details. How many do you have? What are you trying to do?

I Can't Add Any More Cameras To My App

BL916 — Wed, 12 Dec 2018 19:38:26 GMT

Hi I have 1 already up and running on my app. We bought 2 more and I can’t get them to sync

Re: I Can't Add Any More Cameras To My App

jguerdat — Thu, 13 Dec 2018 00:29:07 GMT

What do you see? What have you tried? We need all details to try to do this remotely.

Re: I Can't Add Any More Cameras To My App

BL916 — Thu, 13 Dec 2018 01:41:52 GMT

Hi sorry I should of been more detailed. So what happens is I go to the add in camera option and put in my WiFi info and get to the sync screen and I get the Arlo to pick up the QR scanner and I get a chime but after that I can’t get a connection. I gets message saying a camera can’t be located and the actual camera beeps and the light goes yellow before going back to blue. This happens with both my New cameras. I’ve tried deleting the app and redone loading and still it doesn’t work. And both phone and app are updated

Re: I Can't Add Any More Cameras To My App

jguerdat — Thu, 13 Dec 2018 13:45:53 GMT

If you log out of the app and back in, are the cameras there? I've had that happen. ALso, try using a browser instead of the app.

Re: I Can't Add Any More Cameras To My App

Loanle — Fri, 14 Dec 2018 05:25:46 GMT

I do get the chim after QR scanner. The light blue go back to yellow and Got the message saying

Re: I Can't Add Any More Cameras To My App

jguerdat — Fri, 14 Dec 2018 14:21:39 GMT

Is you phone on the same WiFi frequency band (2.4 or 5GHz) as what you're trying to connect the camera to? That may or may not help. A computer browser may also be useful. Otherwise:

https://www.arlo.com/en-us/support/contact.aspx