topic Re: No notification or recording for motion detection when cvr plan is active in Arlo Q

ArloQ + CVR stopped recording to Library

gilbo2 — Fri, 23 Nov 2018 15:28:52 GMT

I have a couple of ArloQ's. One has the CVR option and the other not. Following all this weeks updates to introduce Smart Notifications (UK) the ArloQ with CVR no longer saves motion detected video clips to the library. When I look at the CVR screen though I can see the green flag when motion occurred and can view what was captured at that time. The non-CVR camera saves vidoes as it always has.

BUT, no video clip is saved to the library from the ArloQ with CVR.

After various camera reboots, which made no difference, I decided to move the CVR subscription to the other camera. Now the first camera saves clips again, but the other camera with CVR stops!

So, it is quite clear that after using CVR with this camera for the last two years, this week has introduced a bug which has stopped it from saving to the library.

I have removed my CVR subscription altogether for now until Arlo confirms a fix.

Re: ArloQ + CVR stopped recording to Library

Silentrunning — Fri, 23 Nov 2018 16:38:35 GMT

Not an answer but, the exact same thing has happened to one of my FIVE arlo Q's. The only one with with CVR still records but does not post to library !

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

Silentrunning — Sat, 24 Nov 2018 05:59:09 GMT

Whatever software update that Arlo has pushed out has caused CVR to run in the background but NOT send alerts to user when motion or person etc occurs and additionally NOT send an image to the library. I moved the CVR feature from one camera to another and the problem moved to the new camera and messaging and library was restored to original camera.

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

gilbo2 — Sat, 24 Nov 2018 12:09:14 GMT

Ummm, I suspect they have broken sending video clips to the library with the CVR option enabled for everyone 😞

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

jguerdat — Sat, 24 Nov 2018 15:13:21 GMT

I'm getting most (but not all) recordings from my Q that's on CVR. It's the only one I have on CVR so can't comment on how it may work with other setups.

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

cloudwizard — Sun, 25 Nov 2018 06:10:13 GMT

I can confirm that you are not alone in this issue. My two CVR cameras no longer post or notify me or update the library. Yet the timeline has the motion events fine. I even did the trick of moving them out from being a CVR enabled camera and back again but that did not fix it. I think with all the issues with CVR they best be issuing us refunds or credits.

No library clips with CV.R How many more days of this broken feature?

cloudwizard — Sun, 25 Nov 2018 17:11:59 GMT

Ok day 4 now with the library for 2 CRV enabled cameras not showing any movement or any notifications from these two cameras. Yet the timeline for both is still showing motion and sound events for both.. All other non CVR work fine and are populating the library.

When are we going to get a fix for this?

Re: ArloQ + CVR stopped recording to Library and stopped sending alert notices.

hokeysmoke — Sun, 25 Nov 2018 18:40:00 GMT

I have exactly the same issue. Lots of green lines on the timeline, but zero notices or emails.

Re: No library clips with CV.R How many more days of this broken feature?

Jonjonajamieson — Sun, 25 Nov 2018 19:07:07 GMT

Here’s my advice to you. Cancel CvR!!

Seriously for two years now people have been reporting similar issues. Arlo does not give a damn. Each year I sign back up and realise the problems are still the same, each year I hope they gonna fix things but I’m always left disappointed

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

Silentrunning — Mon, 26 Nov 2018 03:23:11 GMT

How do you get the attention of Arlo to fix THEIR problem? Trying to get an email to support is an endless go nowhere loop. Do they read these posts? There are many users affected by this. ARLO FIX IT !~!~!

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

gilbo2 — Tue, 27 Nov 2018 07:55:12 GMT

@Silentrunning wrote:

How do you get the attention of Arlo to fix THEIR problem? Trying to get an email to support is an endless go nowhere loop.

When they were part of Netgear you could raise tickets , now I can longer find a way to contact them (UK site) other through online chat 😞

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

jguerdat — Tue, 27 Nov 2018 14:11:42 GMT

https://www.arlo.com/en-us/support/contact.aspx

Includes phone numbers for various countries.

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

hokeysmoke — Tue, 27 Nov 2018 17:42:32 GMT

FYI the last time my Arlo Q Plus with CVR sent anything to my library was on November 20th. This is despite having more than 290 motion events on the timeline (along with obvious motion on inspection of the footage) since then.

Is it Arlo's new policy that CVR motion events no longer go to the library?

Re: ArloQ + CVR stopped posting recordings to Library and stopped sending alert notices/Emails.

hokeysmoke — Tue, 27 Nov 2018 18:06:04 GMT

I'd also like to add that the recordings to the microSD card in my Arlo Q Plus with CVR stopped on November 19th. So, not only do the motion events not get captured to the cloud library, the local backup also does not happen.

Re: No library clips with CV.R How many more days of this broken feature?

hokeysmoke — Tue, 27 Nov 2018 19:07:26 GMT

I am now on day 7 of this problem with my Arlo Q Plus w/CVR. FYI, despite the previous post, I have had CVR since May 2016 and have never seen this kind of issue before. Even the local backup is not working, so it seems the very basic functionality has been broken.

27.11.18 Another update today...

Jonjonajamieson — Tue, 27 Nov 2018 20:00:37 GMT

....that’s probably broken more features than actually fixed.

People detection still doesn’t work neither does animal/ vehicles. Just pointless.
Worst still notifications is completely random most occasions they don’t even work.
CVR is still abysmal.

Today I’ve reliased I may as well spent money on sending someone to my property every so often to check all is ok.
Seriously Arlo devices have been useless for way too long now. The basic “detect motion, notify account holder” doesn’t work anymore.

The fact that arlo is claiming all their other smart features work and the fact they still taking money off people knowing full well that CVR or Arlo Smart doesn’t work is criminal

Re: ArloQ + CVR stopped recording to Library

Chris__B — Tue, 27 Nov 2018 21:38:40 GMT

Yeah, I have exatly the same problem with 2 Arlo Q cameras, both with CRV enabled.

Started at the same time as well. Have tried restets ect. no luck.

Does anybody from Arlo review this forum? I'd really really like this sorting, its a massive feature loss.

Re: No library clips with CV.R How many more days of this broken feature?

Jhawk27 — Wed, 28 Nov 2018 00:43:59 GMT

SAME DAMN PROBLEM HERE! I even went as far as to call tech support and let them know. Heres what i found out. Disabling the CVR plans magically fixes the notification and recording problem. this has to be a firmware problem and "Might" be addressed with an update. For me, im giving it till Dec 16 when the monthly plan renews and if it isnt fixed then ill Cancel the plan! Not going to pay more for a feature thats broken and makes the cameras unusable!

Side note- the new update and smart features are pretty good! I just wished it would work with CVR!

Re: ArloQ + CVR stopped recording to Library

hokeysmoke — Wed, 28 Nov 2018 02:00:01 GMT

I was able to get a motion activated recording to load into my library by removing the camera from Smart. This is under settings - Manage Arlo Smart, and then clicking on Edit and dragging the camera into the deactivated area. Then I restarted the camera (this was required to get it to work). I am hoping this fixes the issue.

Re: No library clips with CV.R How many more days of this broken feature?

hokeysmoke — Wed, 28 Nov 2018 02:25:13 GMT

I removed my camera from Arlo Smart, restarted it, and it started working normally again. Perhaps this will work for the Pro 2 as well.

It may be that Arlo Smart and CVR are not compatible.