topic Re: Camera connected to Arlo servers, but not showing video in Arlo Q

Camera connected to Arlo servers, but not showing video

Mikolasc — Sat, 01 Dec 2018 23:01:39 GMT

Bought the camera a few weeks ago, and initially connected fine. Switched to a faster internet, and now it won't connect. The first time I was able to set it up via the Andriod app. Now I've tried with my laptop as posts were saying the app was the issue. The camera is showing a solid blue light, but won't show any video or show as connected with my account.

Re: Camera connected to Arlo servers, but not showing video

Petychka — Sun, 02 Dec 2018 13:15:42 GMT

Same problem. What’s the solution?

Re: Camera connected to Arlo servers, but not showing video

ShayneS — Tue, 04 Dec 2018 21:50:59 GMT

Have you tried to remove & re-sync the camera?

Re: Camera connected to Arlo servers, but not showing video

Mikolasc — Tue, 04 Dec 2018 21:59:13 GMT

Yes. No luck there. Also tried resetting it.

Re: Camera connected to Arlo servers, but not showing video

ShayneS — Wed, 05 Dec 2018 17:37:15 GMT

@Mikolasc

Have you contacted Customer Support regarding this issue? I have provided the link for you here - Arlo Tech Support