topic Arlo Q Is Not Live Streaming in Arlo Q

Arlo Q Is Not Live Streaming

Gerry-1982 — Wed, 21 Nov 2018 17:59:17 GMT

Hi guys,
I have been trying to setup my Arlo Q camera. It is added to the app, but I get no live streaming when I try to play it. I am given an error of 'failure to connect to the media server' from my iPhone and from my PC. However, I get all the notifications for audio and motion detected. Moreover, if I go to the video settings I am able to see the snapshot taken at that instant.
I tried the same camera and the same router from another location, same ISP and I am able to get the video just fine. I have contacted support and they told me to check port 80 and 443 being open on the router. I setup the port forwarding rule, but still did not succeed to see live video. I was told to check whether the ports were open or not, but I get a connection closure on both ports. Btw the same ports result closed also on the other location, where the camera works just fine and I didn't have to setup any port forwarding. Any idea what I am dealing with here please?

Thanks all in advance!
Gerry

Arlo Q Is Not Live Streaming

jguerdat — Wed, 21 Nov 2018 18:36:54 GMT

Those ports are outgoing ports and shouldn't be open for incoming traffic. If you use cell service does everything work?

Try rebooting your router - might be that simple.

Arlo Q Is Not Live Streaming

Gerry-1982 — Wed, 21 Nov 2018 18:37:09 GMT

Hi Guru,

I have tried with mobile data only, no luck. And yes I did a reboot of the router. Still nothing...

Arlo Q Is Not Live Streaming

jguerdat — Wed, 21 Nov 2018 18:36:26 GMT

It would seem that the only other possibility would be the modem although I've never heard of that being an issue. For completeness, try rebooting the modem.

Arlo Q Is Not Live Streaming

Gerry-1982 — Wed, 21 Nov 2018 18:37:25 GMT

It turned out it was indeed the modem provided by my local ISP. I call them and they eventually found out a misconfiguration in the VLANs and after fixing it from their end the camera started to work and show the video!