topic Re: Prevent CVR playback from going live in Arlo Q

Prevent CVR playback from going live

png — Sat, 04 Aug 2018 07:33:12 GMT

I have the Arlo Q with the CVR subscription. Whenever I try to view the older video it automatically jumps to live mode. This is using the iOS application. Is there anyway to prevent this? I was trying to do a screen recording of an event and it would just automatically jump to live view all the time.

Re: Prevent CVR playback from going live

JamesC — Mon, 06 Aug 2018 22:08:05 GMT

png,

Do you see the same behavior if you try using the web client?

JamesC

Re: Prevent CVR playback from going live

jguerdat — Tue, 07 Aug 2018 12:54:43 GMT

It will do this if the CVR stream has been broken for any reason. Do you see breaks in the recording (no bar above the time line)?

Re: Prevent CVR playback from going live

SusanSmith — Tue, 07 Aug 2018 13:43:40 GMT

I noticed the exact same behavior in iOS and reported it in an earlier post. When viewing CVR via a browser I get the "unable to load stream or clip file... error parsing fragment, no tag found...." message from amazonaws.com.

If I view the same location in the CVR on my iPhone it just jumps to live mode as if it is unable to display the parsing error.

This issue is intermitent for me when viewing the CVR but when it does occur I can replicate the error in all web browsers at the exact moment in time on the CVR which leads me to believe there is a problem with how the CVR is being stored in the cloud at that time.

Re: Prevent CVR playback from going live

png — Tue, 07 Aug 2018 15:28:28 GMT

No, the stream isnt' broken. I was trying to screen capture something from the CVR feed but it would keep jumping to live mode which made me have to set up the recording software and start over. I thought it had something to do with motion being detected on the device.

My solution to get my screen recording which was 10 minutes long was to disable the camera completely and then view the CVR timeline. I don't know if this was a real solution or if I was lucky that I didn't trigger the issue that causes it to jump to live mode.

Re: Prevent CVR playback from going live

png — Thu, 16 Aug 2018 18:00:15 GMT

Has the dev team acknowledged this issue? Do they need more information to reproduce it?

Re: Prevent CVR playback from going live

png — Thu, 23 Aug 2018 16:36:28 GMT

Any update?

Re: Prevent CVR playback from going live

JamesC — Thu, 23 Aug 2018 17:11:26 GMT

png,

Do you always see this behavior or does it only do this intermittently when viewing the CVR timeline? Do you experience the same thing when viewing from a different client (such as the web client using a computer)?

JamesC

Re: Prevent CVR playback from going live

png — Thu, 23 Aug 2018 17:15:06 GMT

I always see this behavior on iOS. I've also seen it on the website as well. It happens a lot more frequently on iOS.

Re: Prevent CVR playback from going live

bubdog — Sun, 26 Aug 2018 22:40:05 GMT

This is happening to me as well as a host of other issues. I am getting corrupted video in my library recordings. Any time the CVR starts to play an event it jumps straight to live view.

At this point I think there are more features not working than features that are working with my Arlo system.

Re: Prevent CVR playback from going live

png — Fri, 21 Sep 2018 16:14:06 GMT

I wanted to bring this back up to the top. Is there anything i can do to help your dev team troubleshoot this? I can upload a video of it happening?

Re: Prevent CVR playback from going live

JamesC — Fri, 21 Sep 2018 17:47:44 GMT

png,

I will work with the development team to find out if we have an update on this. A video of the behavior wouldn't hurt, if you provide one, i'll make sure they that information is added to the ticket.

JamesC

Re: Prevent CVR playback from going live

bubdog — Fri, 21 Sep 2018 18:22:06 GMT

I'm trying to upload a recording of the bug here but it isn't working. Here is a link to the video on youtube instead https://youtu.be/HK8IzPBTMFk

Re: Prevent CVR playback from going live

JamesC — Mon, 24 Sep 2018 15:47:38 GMT

bubdog,

Thanks for the video. I've added it to the issue ticket on this. I don't have any new information at this time but will provide an update as soon as I know more.

JamesC

Re: Prevent CVR playback from going live

png — Tue, 25 Sep 2018 18:46:10 GMT

here's another video of it happening https://youtu.be/e2M3d0X9unA

Re: Prevent CVR playback from going live

JamesC — Thu, 27 Sep 2018 18:18:26 GMT

png,

Thanks, i've added this to the ticket as well.

JamesC

Re: Prevent CVR playback from going live

png — Fri, 28 Sep 2018 22:24:57 GMT

here's one more https://youtu.be/wa6s5xlN6RQ

Re: Prevent CVR playback from going live

bubdog — Sat, 29 Sep 2018 01:29:37 GMT

Just a detail that I'm not sure was mentioned. This does not apply only to the Arlo Q. It applies to (at least) the Arlo Pro 2 as well so the bug seems camera independent.

Re: Prevent CVR playback from going live

png — Sun, 07 Oct 2018 01:15:06 GMT

This is just an extremely annoying bug for the times that I'm trying to record events with my CVR. Would it be less effort to add the ability to download CVR segments instead? Then I won't have to worry about watching at real speed and having it jump back to live all the time.

Re: Prevent CVR playback from going live

BRHANSON — Tue, 09 Oct 2018 13:23:47 GMT

I am new to Arlo and am getting the same issue. Ill watch a CVR stream and I constantly get the Unable to load stream or clip file sometimes every few minutes. The CVR function that I am paying for isnt really very valuable if I cant actually go back and watch it.

What is the fix for this?

After doing some testing I see that the issue is much more prevalant with the web client. Tried with Microsoft Edge Browser, Chrome Browser and Avast Safe Zone Browser, all give the error in the first 15 minutes of todays CVR recording. However the Android app on my One Plus 5 got thru those same 15 minutes with no issues.

The web client for CVR needs some serious work.