topic Arlo Q Persistent Notification in Arlo Q

Arlo Q Persistent Notification

deryckr — Wed, 03 Oct 2018 17:35:21 GMT

I have accessed my camera online using Android Arlo app, but when i exit the app, I am getting perisistent notification the "Bedroom is playing". This only happens using the Arlo app on my phone (Android 9), and not on my tablet (Android 7).

How can I stop this notificaiton when I exit the app.

Arlo Q Persistent Notification

SalvadorDagi — Wed, 03 Oct 2018 17:35:37 GMT

I'm having the same issue. No way to clear the notification nor does it take me to the app. Android 9.0 on a Pixel 2.

Re: Arlo Q Persistent Nitification

ShayneS — Wed, 03 Oct 2018 17:50:37 GMT

deryckr, SalvadorDagi,

Have you tried to reboot the camera by removing/inserting the power cable power? or Settings > My Devices > Arlo Q > Restart

Re: Arlo Q Persistent Nitification

SalvadorDagi — Wed, 03 Oct 2018 18:29:08 GMT

I messed around with it last night and my opinion is the issue isn't the camera, it's the app. The only way to clear the notification is to reboot the phone itself.

To repro it on your end:

1) Pixel 2 with Android 9

2) Open Arlo app

3) Access a camera

4) Background the app without pausing the camera or logging out

5) Notification will appear and get stuck

6) Reboot phone to clear

Logging out before backgrounding the app keeps the notification from appearing.

Re: Arlo Q Persistent Nitification

ShayneS — Wed, 03 Oct 2018 20:34:29 GMT

SalvadorDagi,

Has this been an ongoing issue, Or did this just start for you?

Re: Arlo Q Persistent Nitification

SalvadorDagi — Wed, 03 Oct 2018 21:00:04 GMT

I'm a new user as of last Saturday (9/29). This has been an issue since I installed the cameras, but I haven't tried to access them on another version of Android like the user above. i have a tablet running 8.1. I'll check that tonight.