topic Re: Arlo Q won't connect out of the box in Arlo Q

Arlo Q won't connect out of the box

DToner64 — Thu, 27 Sep 2018 14:57:07 GMT

Having trouble with the Arlo Q out of the box. App will not discover device. I've made sure the WiFi is up and active. Also renamed the network to get rid of spaces and special characters. Did a reset as well. Still no luck. Everything seems to go smoothly through the final step, but the device is never found.

Re: Arlo Q won't connect out of the box

jguerdat — Wed, 26 Sep 2018 19:03:06 GMT

Try logging out and back in. I've found that sometimes it's actually in your account even when it says that it's not discovered.

Re: Arlo Q won't connect out of the box

DToner64 — Thu, 27 Sep 2018 12:45:30 GMT

I'm not adding this to other cameras, so when I go to the Arlo app and click "New to Arlo?" I go right to the set-up without having to create an account. But I could be missing a step, since this is the first time I've worked with a camera.

Re: Arlo Q won't connect out of the box

jguerdat — Thu, 27 Sep 2018 13:03:07 GMT

I'm confused. If you already have an account you don't use "New to Arlo" - you just use the Add Device button on the Devices tab. Is that what you're doing? You need an account to add the camera to - have you created that account?

Re: Arlo Q won't connect out of the box

DToner64 — Thu, 27 Sep 2018 15:37:09 GMT

I'm sure I'm the one who is confused! When I opened the app + clicked "New to Arlo" I expected to be walked through the process of setting up an account. Instead, I'm brought directly to the process for settting up the camera. I thought it was strange, but accepted the fact that they wanted me to set up the camera first. I have this "MyArlo" account, but that's different, right?

Thanks!

Re: Arlo Q won't connect out of the box

jguerdat — Thu, 27 Sep 2018 18:39:00 GMT

AFAIK, all Netgear/Arlo logins are one so try logging in with those credentials and THEN try setting the camera up.

Re: Arlo Q won't connect out of the box

DToner64 — Fri, 28 Sep 2018 15:13:24 GMT

I logged in, but it made no difference. Device is still not found. I don't think this is going to work, since I can't think of anything else to try. Afraid I'll have to return it.

Thanks for trying to help!

Re: Arlo Q won't connect out of the box

jguerdat — Fri, 28 Sep 2018 18:20:34 GMT

You can swap at the store if you think it's bad hardware.

Re: Arlo Q won't connect out of the box

DToner64 — Sat, 29 Sep 2018 23:39:36 GMT

Interesting..... Before I returned the camera I moved it to another location entirely. I finally got the camera “found” then, on the second try, was able to get everything working correctly. Now that the system works, I’m going to pack up my Airport base station and see if I can get it to work where I need it.

Re: Arlo Q won't connect out of the box

DToner64 — Thu, 04 Oct 2018 13:59:14 GMT

Brought it in and it works fine. All I can think of is that there must have been something interferring with the camera's signal or something like that. Anyway, it's working great now.