topic Light Flashing on Arlo Q in Arlo Q

Light Flashing on Arlo Q

nz19 — Thu, 29 Sep 2016 23:33:41 GMT

Hi there,

I have two Arlo Q cameras. They are fantastic but I have just noticed one of my cameras lights is flashing (Purple). Its still working fine but I do have the camera set to status light OFF.

The other camera light isnt blinking and status light is also set to OFF.

Appreciate any help

Re: Light Flashing on Arlo Q

jdb_ — Mon, 13 Jun 2016 08:16:23 GMT

Looks to be the same issue reported in the thread proceeding yours LED-showing-Low-wifi-signal-purple-flashing-EVEN-with-status

Re: Light Flashing on Arlo Q

jguerdat — Mon, 13 Jun 2016 12:25:51 GMT

Try pulling the power and then back on. Maybe something's just confused. You can also try a factory reset and resync to see if that fixes it.

Re: Light Flashing on Arlo Q

TomMac — Mon, 13 Jun 2016 13:45:12 GMT

The low WIFI signal flashes the front LED reguardless of the toggled settings for the front led... been that way for a long time.

I put tape over mine. : )

Re: Light Flashing on Arlo Q

JamesC — Tue, 14 Jun 2016 21:33:03 GMT

nz19,

Take a look at this article for Arlo Q LED definitions: What do the LED lights on my Arlo Q camera mean?

As TomMac indicates above, flashing (blinking) purple means the camera is too far from your router. Moving the router or camera closer to one another should resolve the issue.

JamesC

Re: Light Flashing on Arlo Q

jdb_ — Tue, 14 Jun 2016 22:28:07 GMT

Thanks James, however if the answer were that simple I imagine most of us would already have done it.

The issue seems to be that since the last firmware updade, an Arlo Q in the same position relative to the router as before now flashes purple. In my own case the camera is ~4m from the router (although behind a wall) and whilst previously fine, has now decided that is too far. It's on a 2.4ghz network and EVERY other network device in that room and some further away show full wifi signal bars. Indeed devices on the corresponding 5ghz network (which the Arlo refuses to connect to) also show full wifi coverage at that location.

The most logical conclusion is that the Arlo has networking issues that need addressing.

Re: Light Flashing on Arlo Q

nz19 — Thu, 16 Jun 2016 11:09:38 GMT

Agree - Its weird. Ive tried turning it off and the Wifi router is only 3m away...Might use some tape until Arlo provide a firmware patch? Thx all and still love the product 🙂

Re: Light Flashing on Arlo Q

JamesC — Fri, 17 Jun 2016 20:13:21 GMT

After gathering clarification on this topic, this is expected behavior. The flashing purple LED indicates the camera is too far away from the router and will override the Status Light toggle in the camera settings.

JamesC

Re: Light Flashing on Arlo Q

gilbo2 — Sat, 18 Jun 2016 05:39:22 GMT

One point, the latest version of the camera firmware seems to have changed wifi strength reporting, ie it now shows 2-3 bars, sometimes even 1, yet my camera is 5 foot away from the router.

I therefore wonder if its picking up lower wifi strength now where as previously it hasn't.

Re: Light Flashing on Arlo Q

JamesC — Mon, 20 Jun 2016 20:25:31 GMT

gilbo2,

I have escalated the concerns outlined in this thread.

You might consider temporarily relocating your camera/router to further isolate if the location of one or the other is causing the issue.

JamesC

Re: Light Flashing on Arlo Q

THE_KINGDOM — Thu, 30 Jun 2016 16:43:15 GMT

Agreed, latest update must have made this light come on a less of a distance than before. Or at least my light is flashing purple now whereas last week it wasn't..

Re: Light Flashing on Arlo Q

JamesC — Fri, 01 Jul 2016 18:50:15 GMT

THE_KINGDOM,

How far from the router is your Arlo Q? Has anything changed on your network or have you moved the Arlo Q further away from the router now that you are noticing the flashing purple LED?

JamesC

Re: Light Flashing on Arlo Q

Jack_Ross — Wed, 06 Jul 2016 06:32:27 GMT

Same here, after the latest update one of my camera's led keeps flashing purple.

The camera is less than 5 meters from the router (no walls in between them) and i never had any problems before.

The camera now shows only 1 bar for the wifi strength (before the update it always reported full wifi strength).

I tried resetting the camera but it didn't solve the problem.

Re: Light Flashing on Arlo Q

JamesC — Wed, 06 Jul 2016 17:38:45 GMT

Jack_Ross,

If you move the camera closer to the router (or the router closer to the camera) do you see the same behavior?

JamesC

Re: Light Flashing on Arlo Q

jdb_ — Sat, 09 Jul 2016 00:54:50 GMT

JamesC,

do you have any ability to escalate these issues with Netgear?

It would seem there is now a large number of us reporting the same problem with the recent firmware update yet you continue with the same generic response to "move the camera needs closer to the router". Many of us are reporting a camera only a few meters away from our respective routers yet are still having the issue. Please take some responsibility and work for a solution.

Re: Light Flashing on Arlo Q

NewArloUser2016 — Sun, 10 Jul 2016 05:02:14 GMT

Absolutely agree with jdb_

Something needs to be done...

Re: Light Flashing on Arlo Q

JamesC — Mon, 11 Jul 2016 15:27:13 GMT

jdb_,

I have escalated the concerns in this thread, see my earlier post above.

The suggestion to reposition the camera is an option to help further isolate the potential cause of the issue. (Range is often the cause of a flashing purple LED)

This is something that is currently being investigated further, I will post an update as soon as I can.

If you have a case open with the support team regarding this issue. Please feel free to private message me the case number and I will do what I can to assist.

JamesC

Re: Light Flashing on Arlo Q

Pugmom — Tue, 26 Jul 2016 15:56:10 GMT

I added a 3rd Arlo Q to a disabled childs bedroom. The purple flashing light upsets her at night. Audio and video is good. Will it harm the camera to cover light with tape?

Re: Light Flashing on Arlo Q

TomMac — Tue, 26 Jul 2016 16:14:37 GMT

Pugmom wrote:
I added a 3rd Arlo Q to a disabled childs bedroom. The purple flashing light upsets her at night. Audio and video is good. Will it harm the camera to cover light with tape?

No it will not hurt the camera ( use a tape that can peal off without trouble )... I actually used a small round bandaid to cover mine

Re: Light Flashing on Arlo Q

Pugmom — Tue, 26 Jul 2016 17:59:42 GMT

Thanks!