My Device says Access Token Invalid During New Setup

Minnsy — Wed, 12 Sep 2018 21:22:33 GMT

I’m attempting to setup my Arlo account and devices for the first time, but I keep getting multiple errors:

“Access token is invalid” - this is received after I have entered all of the pre-requisite information for account setup.

I receive this on both iPhone and iPad (both on IOS 11.4)

I have also tried via a web browser but I get the following error: “we are sorry, The system is experiencing an unexpected error”.

So I’m currently stuck....not a great start to what should be a simple setup process.

Re: Access token is invalid

JamesC — Wed, 12 Sep 2018 21:25:21 GMT

Minnsy,

Are you still experiencing this issue? ~~Can you provide a screenshot of the error message?~~

Edit: Thanks for the screenshot, missed it.

JamesC