topic Camera Won't Recognize QR Code Anymore (VMC3240) in Arlo Q

Camera Won't Recognize QR Code Anymore (VMC3240)

Dirkhpunto — Mon, 10 Sep 2018 21:40:04 GMT

Hello,

I have 4 units, and I was initially able to connect all of them.

After deleting one of the units from my account, I am not able to reconnect it. The setup is stuck at the QR Code.

I have tried:

- multiple devices to read from (including Laptop)

- factory reset

- deleting and re-adding the other units, and there were no problems

- even had a technician from the internet provider come over to confirm that there are no connectivity issues.

Need to solve this rather urgently.

Camera Won't Recognize QR Code Anymore (VMC3240)

TomMac — Mon, 10 Sep 2018 21:40:22 GMT

The QR code is the info as to your wifi system the Q is going to link into...

verify that the SSID and the password are 100% correct when entered before the code appears. Also are you running some form of security?

( there use to be a bug with non-standard charactors in the password, but pretty sure that was fixed a while ago )

Camera Won't Recognize QR Code Anymore (VMC3240)

jguerdat — Mon, 10 Sep 2018 21:40:35 GMT

Also, try logging out and back in. Sometimes it seems like it's not connected but it really is.

Re: Camera won't recognize QR code anymore (VMC3240)

Dirkhpunto — Sun, 09 Sep 2018 04:29:49 GMT

Camera Won't Recognize QR Code Anymore (VMC3240)

Dirkhpunto — Mon, 10 Sep 2018 21:40:47 GMT

In case anyone cares (Arlo Support?), the update is that I actually have been able to connect the cam now with QR code, but the device continued to act up:

- it didn't show up at all in the main screen but the videos were showing up in the library, so although it seemed to be working, I was not able to livestream

- then the camera would show up, but as not connected, and I get Motion detected push notifications on my phone, although I don't see anything in the library anymore.

This led me to remove the camera, and now I'm back at step 1, camera doesn't recognize the QR code... very very frustrating

Re: Camera won't recognize QR code anymore (VMC3240)

Dirkhpunto — Sun, 09 Sep 2018 04:23:13 GMT

Re: Camera won't recognize QR code anymore (VMC3240)

Dirkhpunto — Sun, 09 Sep 2018 04:32:16 GMT

Thanks, but this doesn't solve my problem unfortunatelly.

Re: Camera won't recognize QR code anymore (VMC3240)

jguerdat — Sun, 09 Sep 2018 13:37:42 GMT

Try using a computer browser - this can sometimes help. You did remove the camera from Settings, My Devices, right? Have you also tried the reset button until the LED flashes amber?