topic Re: Arlo Q Keeps Loosing Connection in Arlo Q

Arlo Q Keeps Loosing Connection

AbbeyP — Mon, 27 Aug 2018 15:59:59 GMT

We’ve had our Arlo q for 3 months now. 2 days ago when I opened the app to check the camera it said the camera was not connected to WiFi. I troubleshooted everything. The internet was working the router was working the camera just would not connect. I tried resyncing it with no luck. I ended up removing it and it took 2 tries to add the camera but it finally worked. This morning sure enough it is offline again. Any ideas?

Re: Arlo Q Keeps Loosing Connection

TomMac — Mon, 27 Aug 2018 16:00:14 GMT

Have you done a full factory reset?

( hold in reset for 10 secs till the led flashes )

Re: Arlo Q Keeps Loosing Connection

AbbeyP — Mon, 27 Aug 2018 16:00:28 GMT

Yes that is what I ended up doing and then adding the device on the Arlo app.

Re: Arlo Q Keeps Loosing Connection

jguerdat — Mon, 27 Aug 2018 16:00:42 GMT

When offline, be sure to try both the app and a browser - sometimes one has an issue. Of course, a quick power cycle may help, too, although if you need to do that on a regular basis you may need to open a case with support here.