topic Re: Arlo Q I am unable to update the firmware in Arlo Q

Arlo Q I am unable to update the firmware

DumDaFied — Mon, 20 Aug 2018 15:19:13 GMT

There is a lot going on with my Arlo Q. It worked fine for a few weeks, and now, I am unable to update the firmware, It has no base station and does not seem to have any battery power, but, it has a USN cord. Can I update the firmware from my computer if I attach the cameras USB to it? My Arlo Q app is unable to find the device, yet it is connected to something, because, the light is a stable blue: also, I am unable to reset it to factory default. This unit appears to be useless at present. It has not been a full year on the warranty. How do I send this unit back to be replaced?

Re: Arlo Q I am unable to update the firmware

Hula_Rock — Mon, 20 Aug 2018 15:19:41 GMT

have you tried a factory reset ?

Re: Arlo Q I am unable to update the firmware

DumDaFied — Mon, 20 Aug 2018 15:20:01 GMT

I am unble to reset it to factory default.

Re: Arlo Q I am unable to update the firmware

jguerdat — Mon, 20 Aug 2018 15:20:21 GMT

What have you tried, in detail? Have you removed the camera from Settings, My Devices? Have you pressed the reset button on the camera until the LED flashes amber?

Re: Arlo Q I am unable to update the firmware

DumDaFied — Mon, 20 Aug 2018 15:20:42 GMT

Yes I have tried all of these things. That's why I beliave the ca may just be defective or hacked.

Re: Arlo Q I am unable to update the firmware

jguerdat — Mon, 20 Aug 2018 15:21:07 GMT

Very unlikely that it's been hacked. Swap the camera at the store or open a case with support here.

Re: Arlo Q I am unable to update the firmware

DumDaFied — Tue, 21 Aug 2018 04:37:13 GMT

Yes, can we open a case?

Re: Arlo Q I am unable to update the firmware

jguerdat — Tue, 21 Aug 2018 12:39:26 GMT

Use the Contact Support link at the bottom here and again on the new page.