topic Re: Arlo live chat not working in Arlo Q

Arlo live chat not working

Lews73 — Sat, 11 Aug 2018 16:52:44 GMT

I’m trying to connect to live chat a picture of the bird comes up on screen then nothing else.
My Arlo Q is having problems with connectivity

Re: Arlo live chat not working

Wklovelace3 — Sat, 11 Aug 2018 19:54:43 GMT

Ive never been able to connect either.

Re: Arlo live chat not working

jguerdat — Sat, 11 Aug 2018 20:04:46 GMT

Detail what's happening and what you've tried to get the camera to connect.

Re: Arlo live chat not working

Lews73 — Sat, 11 Aug 2018 21:01:30 GMT

Two issues really
1. Cannot connect to live chat the page is blank - I’m using an iPhone.
2. My Arlo Q keeps disconnecting it’s currently solid purple, and has been for 4 hours. when it does work, the microphone doesn’t work it keeps saying connecting. I’ve only had it 24 hours and already considering returning it.

Re: Arlo live chat not working

Wklovelace3 — Sat, 11 Aug 2018 21:04:46 GMT

How is the signal strength between base and camera? My audio does not currently work either. It cuts in and out like a bad walkie talkie transmission.

Re: Arlo live chat not working

Lews73 — Sat, 11 Aug 2018 21:10:41 GMT

I do not have a base station with the Arlo Q. Apparently a solid purple light means that the camera is receiving WiFi but no internet- strange as everything else in the house works.
Regards to the microphone I cannot even connect. I can hear what’s going on in the room with the camera but I cannot connect to talk back

Re: Arlo live chat not working

Wklovelace3 — Sat, 11 Aug 2018 21:13:54 GMT

Ok. Sorry not real familiar with the q. If your other devices connect fine to internet then i would assume its on arlos end. There are several others saying same thing. You could try sending out a private message to james c or dawn m. Ive never had support actually solve anything for me

Re: Arlo live chat not working

jguerdat — Sun, 12 Aug 2018 23:35:41 GMT

A purple LED means poor signal between the Q and your router. You may need to reposition one or both, perhaps only a bit, to get a better signal.