topic Re: Zones will not save in Arlo Q

Zones will not save

N2sportsru12 — Sun, 22 Jul 2018 19:14:54 GMT

Hello,

I have set up my zones, gone to modes and clicked on the zones I want to use then back out and hit save. But the save does not work. The icon for save is green and stays green which means it did not save it. I also tried doing this on my app and when I hit save I get "invalid message syntax" error in yellow. I only have a basic subscription is that the reason? Not sure what else to do.

Thanks, Joe

Re: Zones will not save

jguerdat — Sun, 22 Jul 2018 19:24:42 GMT

The basic plan has no effect. Try power cycling the camera.

Re: Zones will not save

N2sportsru12 — Sun, 22 Jul 2018 19:37:58 GMT

Tried that just now no luck.....thx!

Re: Zones will not save

jguerdat — Mon, 23 Jul 2018 12:21:45 GMT

Hmmm... Try a newly created mode.

Re: Zones will not save

GaryN1960 — Tue, 24 Jul 2018 18:34:40 GMT

im trying to set up my arlo q to my phone i followed all the steps several times, i showed the bar code and got the chimes, comes back takes to long try steps again

Re: Zones will not save

jguerdat — Tue, 24 Jul 2018 22:42:20 GMT

I've found that the Q is actually attached even when it seem like the device isn't found. Log out and back in to see if that has happened.

Re: Zones will not save

JamesC — Wed, 25 Jul 2018 16:07:36 GMT

GaryN1960,

Are you still experiencing this issue after logging out and logging back in? Please let us know if you're still experiencing issues setting up your Arlo Q.

JamesC