topic Vmc3040 connected to WiFi but unable to reach server in Arlo Q

Vmc3040 connected to WiFi but unable to reach server

Gklookn — Thu, 28 Jun 2018 20:24:15 GMT

Hi all,

my arlo q is connected to WiFi but cannot reach netgear server and thus is not usable.

What can I do?

Hard reset didn’t work

Re: Vmc3040 connected to WiFi but unable to reach server

TomMac — Thu, 28 Jun 2018 22:05:53 GMT

I would attempt a full reset again, and if NG, you have to contact Support - https://www.arlo.com/en-us/support/contact.aspx

Then again a few hours seem to make a big difference when something like this happens

Re: Vmc3040 connected to WiFi but unable to reach server

Gklookn — Fri, 29 Jun 2018 06:45:24 GMT

Is not a temporary errors, it’s from January that is not working and I tried to reset a lot of time.
To me it looks like the camera has lost is setting on how to reach the server, for this reason I would like to know if there is a way to upload to the camera a fresh firmware

Re: Vmc3040 connected to WiFi but unable to reach server

TomMac — Fri, 29 Jun 2018 11:02:34 GMT

If it's not connected to the internet, the fw isn't going to get to the camera.... there is no manual method

Re: Vmc3040 connected to WiFi but unable to reach server

Gklookn — Fri, 29 Jun 2018 13:14:58 GMT

Is there a method to upload the firmware manually, like connecting the camera to a pc?
Right now the camera is unusable