topic Re: ARLO Q CVR problems (no sounds and/or video lag in Arlo Q

ARLO Q CVR problems (no sounds and/or video lag

wheelson8 — Thu, 27 Jul 2017 18:52:52 GMT

I'm having some serious issues with watching the CVR recordings on my Arlo Q. 90% of the videos either have no sound and/or lots of video lag. Lots as in over 10+ secs of person being in one spot not moving, then same person appears in another totally different spot. Tried reading some threads and it seems lots of people are having the same issues here. I tried turning off then switching on the camera and that seems to have fixed the issue for a couple of hours. Then the a few hours later, there is no sound. Then 30 min after that, video lag. Then after that, nothing is being recorded. Does anyone have a fix to this issue? Extremely frustrating as these cameras aren't cheap and on top of that, I'm shelling out extra money for unreliable recordings. Someone please help.

Thanks

Re: ARLO Q CVR problems (no sounds and/or video lag

TomMac — Thu, 27 Jul 2017 19:47:00 GMT

All I can say to attempt to fix the issue by re-setting the Q...

if the reset doesn't work, try contacting Netgear Support

Re: ARLO Q CVR problems (no sounds and/or video lag

JamesC — Mon, 31 Jul 2017 17:27:52 GMT

wheelson8,

How far away from your router is the camera? Does the camera widget (when logged in to your account) show full signal strength?

JamesC

Re: ARLO Q CVR problems (no sounds and/or video lag

Cruss20 — Tue, 01 Aug 2017 02:55:25 GMT

I've been having the same issue. I've even reset everything and reinstalled the Q on my phone and it still does it.

Re: ARLO Q CVR problems (no sounds and/or video lag

Cruss20 — Tue, 01 Aug 2017 02:57:52 GMT

Plus at one point, it was only a few feet from my router. (40mb download/ 5mb upload)

Re: ARLO Q CVR problems (no sounds and/or video lag

JamesC — Thu, 03 Aug 2017 20:53:40 GMT

Engineering is currently investigating this issue. I will post an update when I have more information.

JamesC

Re: ARLO Q CVR problems (no sounds and/or video lag

LutfiZ — Mon, 07 Aug 2017 18:13:02 GMT

Hello James,

i also have have the same problem where the sound is heard and recorded but no the video is not recorded. In my case, the cam is pointed at the door and I can hear myself unlock the door and walk in but the video is not updated.

Please help.

Thanks

Re: ARLO Q CVR problems (no sounds and/or video lag

JamesC — Wed, 09 Aug 2017 17:33:43 GMT

LutfiZ,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: ARLO Q CVR problems (no sounds and/or video lag

Marc123 — Fri, 08 Sep 2017 13:54:18 GMT

Having the same problem. Resetting it will fix it for awhile. It's very annoying and makes this camera useless.

Re: ARLO Q CVR problems (no sounds and/or video lag

quarkdoll — Sun, 10 Sep 2017 16:06:11 GMT

Duplicate of this issue:

https://community.netgear.com/t5/Arlo-Q/Horrible-Arlo-Q-stops-CVR-audio-rec-amp-ARLO-Support-says-LIVE/m-p/1357119

Seems generally insane that "engineering" has been investigating this issue for ~6 weeks with no fix.

Re: ARLO Q CVR problems (no sounds and/or video lag

ArloReallySucks — Tue, 12 Sep 2017 04:27:41 GMT

I have the same issue. Thought I try CVR because geofencing does not work as expected, but got dissapointed again, because CVR does not work either.

Re: ARLO Q CVR problems (no sounds and/or video lag

ArloReallySucks — Tue, 12 Sep 2017 04:39:56 GMT

Any news? Your answer was a month ago. . .

Re: ARLO Q CVR problems (no sounds and/or video lag

ArloReallySucks — Tue, 12 Sep 2017 10:14:58 GMT

My guess it is a memory leak in the camera software, because pulling the power makes it working for approx 15-16 hours, then it starts recording with lousy quality. This is every day.

100% signal quality to router and a 100/100 MBit connection to internet.

Re: ARLO Q CVR problems (no sounds and/or video lag

jguerdat — Tue, 12 Sep 2017 12:13:03 GMT

Doesn't happen like that here whether with CVR or not. It may be a faulty camera. Have you opened a case with support?

Re: ARLO Q CVR problems (no sounds and/or video lag

ArloReallySucks — Tue, 12 Sep 2017 12:18:51 GMT

No, no case with support yet. My experience with Netgear Support is not highly rated, because they have not fixed geofencing after almost a year now, but maybe I have to give it a try again.

That's why I thought I would give CVR a try instead, and got dissapointed again.

Re: ARLO Q CVR problems (no sounds and/or video lag

quarkdoll — Tue, 12 Sep 2017 14:58:20 GMT

I have 4 Qs, bought at separate times (so likely not of a same 'problem' lot.) which all will at some point become 'device not connected' in the Devices web view if the page is left open for an hour and change (not even with the cameras' streams being bounced back to the browser.) (... and before you say it, it's a reliable, wide pipe, connection to the internet that i'm using all day long myself, without network issues.)

At the same time, we have Netgear engineering that can't, after more than a year, get geofencing to work - a widely implemented and working technology in the rest of the technology sector - and that still gets multiple threads of people reporting camera drop out; further (and it's hard to tell since they don't expose their bug reporting system, but...) in my perusing of the forums these past months, i haven't yet seen a bug report that has been reported solved as an engineering fix (as opposed to user error being corrected.)

We have one public facing guy (James C) that seems to care and promises to deliver engineering updates, but delivers nothing after weeks and months.

So:

Door A: a well demonstrated flagging engineering effort is continuing to deliver error-prone software
Door B: all 4 of the cameras running their latest firmware are actually physically defective

Which door would you really think?

Re: ARLO Q CVR problems (no sounds and/or video lag

ArloReallySucks — Tue, 12 Sep 2017 15:17:51 GMT

Door A, I would say.

So I am not alone with these non working cameras, good to know. . .

Re: ARLO Q CVR problems (no sounds and/or video lag

Woofies_1919 — Sun, 22 Oct 2017 13:20:41 GMT

Having the same issue. Getting ready to try a different camera. What good is a camera in a business if sound is not working and video is in and out. Just about done with this camera.

Re: ARLO Q CVR problems (no sounds and/or video lag

ensanguined — Sat, 11 Nov 2017 07:40:56 GMT

Same, I hope prospective buyers read these forums before deciding whether to buy any product from Netgear's misleading and deceptive, useless, frustrating Arlo range. My CVR recordings are absolutely unwatchable, and have been for months. I despise Netgear, it's support team, it's forum representatives...everything about it, because of how useless these cameras have been.

Re: ARLO Q CVR problems (no sounds and/or video lag

Liz_yates — Fri, 12 Jan 2018 17:41:18 GMT

Soo I bought timers off of amazon $10 apiece, after I saw another frustrated customers comment... I have them set to shut off for 1 minute every 6 hours... and I have perfect sound, video, and very little lag! Once arlo figures it out ill have 4 timers to put to use with my scentsys lol.... anywho worked for me, doesn't say much about netgear and arlo...... I bought 4 cameras with a $500 dvr plan total... and it's completely WORTHLESS without these timers. Hope it helps
Liz