https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578039#M7177 <P>How did you reset? Try 2 things - remove it from Settings, My Devices as well as holding the reset button for 60 seconds.</P> Sat, 26 May 2018 12:45:45 GMT jguerdat 2018-05-26T12:45:45Z https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578017#M7176 <P>New unit....tried to update firmware and it never completed.&nbsp; Now it wont boot even after reset and leaving plugged in over night.&nbsp; any suggestions?</P> Sat, 26 May 2018 23:14:52 GMT https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578017#M7176 JoePrice 2018-05-26T23:14:52Z https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578039#M7177 <P>How did you reset? Try 2 things - remove it from Settings, My Devices as well as holding the reset button for 60 seconds.</P> Sat, 26 May 2018 12:45:45 GMT https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578039#M7177 jguerdat 2018-05-26T12:45:45Z https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578058#M7178 <P>thanks...I had tried that.&nbsp; It actually showed up and didn't complete updating and lost contact with router.&nbsp; I removed everything as you suggested, then it hasn't booted back up.&nbsp; Thanks for suggesting.</P> Sat, 26 May 2018 13:09:49 GMT https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578058#M7178 JoePrice 2018-05-26T13:09:49Z https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578128#M7179 <P>Swap at the store if new enough or open a case with support here.</P> Sat, 26 May 2018 16:11:17 GMT https://community.arlo.com/t5/Arlo-Q/Arlo-Q-New-unit-would-not-download-FW-now-won-t-boot/m-p/1578128#M7179 jguerdat 2018-05-26T16:11:17Z