topic Re: Arlo Q recording motion outside of detection zones in Arlo Q

Arlo Q recording motion outside of detection zones

JVelvet — Wed, 24 Jan 2018 21:47:40 GMT

I just bought an Arlo Q (VMC3040), but cannot get it to honor the motion detection zones I have set up.

Below are my zone and mode settings. Nothing in the street should be triggering motion, but when cars drive by, it records the motion. I've tried restarting the camera, but it still triggers when cars drive by in the street.

See example here: https://youtu.be/OAAwmy6WKn4

Zone Settings

Mode Settings

Re: Arlo Q recording motion outside of detection zones

jguerdat — Thu, 25 Jan 2018 00:28:50 GMT

Now that you've set up the zones, have you enabled them in your modes and rules? Mode tab, select your camera and edit your modes so that zones are utilized.

Re: Arlo Q recording motion outside of detection zones

JVelvet — Thu, 25 Jan 2018 00:34:33 GMT

Yes, I enabled the zones (see the picture labeled Mode Settings in the original post).

Re: Arlo Q recording motion outside of detection zones

jguerdat — Thu, 25 Jan 2018 13:04:26 GMT

I suppose it could be that zones aren't exact regardless of what's chosen. First, though, is it possible to raise the camera and rotate it down so the view eliminates more of the street?

Re: Arlo Q recording motion outside of detection zones

JVelvet — Thu, 25 Jan 2018 14:50:31 GMT

I could reposition the camera, but it would partially defeat the purpose of capturing the face of the person approaching. I already have another camera mounted high and pointing downward so that it only sees the porch.

I chatted with Arlo support last night, and they suggested that I try unplugging the camera for at least 5 minutes. I did that, so we will see if that works.

Re: Arlo Q recording motion outside of detection zones

JVelvet — Thu, 25 Jan 2018 15:18:31 GMT

I just got a motion trigger from a car driving by again, so unplugging the camera for 5 minutes didn't work either.

Re: Arlo Q recording motion outside of detection zones

Zzzzzzzzzz — Sun, 18 Feb 2018 09:08:05 GMT

I have the same problem for 4 Arlo Q's I bought from Costco, and the motion squares do not work on any of them. I tried calling tech support, but they really didn't have any suggestions other than we can replace your cameras. I've seen this issue posted before. And that my Arlo Q's are developing other problems, like sending me a notification that there's a video, but there is no video for that time. Or stopping recording mid motion., way before the time limit. kind of defeats the purpose of a security camera.. And some of my cameras trigger noise detection themselves with a weird clicking noises. Rather frustrating.

I hope somebody replies to you with an explanation.

Re: Arlo Q recording motion outside of detection zones

JamesC — Tue, 20 Feb 2018 22:33:30 GMT

JVelvet,

Try re-positioning the camera and test to see if you still experience the same behavior. The angle/placement of the camera could be causing an issue with receiving false alerts.

Zzzzzzzzzz,

When setting up detection zones, you must select the zones you would like to include motion detection within the modes/rules for each camera. Have you done that in addition to creating the detection zones for each camera?

JamesC

Re: Arlo Q recording motion outside of detection zones

baonguyenx — Tue, 27 Feb 2018 02:24:28 GMT

When will Arlo fix these zone issues ? I think they had to do with Arlo firmware since it always recorded outside zones no matter what you set or reduced sensitivity to 1. There are so many users who got these issues, and none of these threads really helped solving them. Of course, I choose motion detection zones instead of “Everywhere” check box and enabled custom mode and I did reset my camera as well!!!

Re: Arlo Q recording motion outside of detection zones

devotchko — Fri, 23 Mar 2018 21:46:18 GMT

so...a whole two months and no fix to this issue from NETGEAR? Not even an acknowledgement a problem exists? Unacceptable.

Re: Arlo Q recording motion outside of detection zones

Bruz8 — Mon, 16 Apr 2018 23:01:18 GMT

I as well have the same issue. Zones do not work. The only thing that prevents motion detection on street is zooming in in device video settings. That is not helpful because then I cannot see the full picture in the video footage.

Re: Arlo Q recording motion outside of detection zones

JamesC — Wed, 18 Apr 2018 22:20:17 GMT

Bruz8,

I just tested using activity zones and did not experience any issue. Do you have the appropriate rules set so that your zones detect motion rather than the cameras entire field of view?

Log in to your Arlo account and navigate to Mode, select your camera and edit your active mode. Edit the rule for your camera and then edit the Motion Detected setting. This will show you based on the zones you have created a list of zones to enable or disable for motion detection.

JamesC

Re: Arlo Q recording motion outside of detection zones

ojix — Sun, 22 Apr 2018 05:42:37 GMT

I also have been experiencing the same trouble for a month.
While I have set up a motion detection zone and of course have enabled it in the mode setting (this is specially for you JamesC), my Arlo Q detects movement OUTSIDE of the zone and records it. It seems that Arao Q detects the branches, safely outside of the detection zone, swaying in the wind.

I first reported this incident to NETGEAR support in my country Japan about a month ago, and yesterday reported to them again with a screenshot showing the area setting of detection zone, and a recorded movie file showing absolutely no movement in the detection zone with wind swaying branches OUTSIDE of the zone.

I hope they will at least acknowledge the existence of the malfunction, which is the very first step to solve this annoying trouble.

Re: Arlo Q recording motion outside of detection zones

jguerdat — Sun, 22 Apr 2018 13:34:41 GMT

A couple of things that might help:

- Is it possible that the branches/leaves outside of the zone are casting shadows that are being detected? Have you tried different sensitivity settings that still allow you to get recordings when needed?

- Have you tried resetting the camera by pressing the reset button until the LED flashes amber and then resyncing? Perhaps the camera is somehow confused and a reset would clear out whatever it is that's causing the issue.

Re: Arlo Q recording motion outside of detection zones

ojix — Sun, 22 Apr 2018 14:58:06 GMT

Thank you for the suggestions.

As for the first question, the branches are down below the detection zone, and so there is no possibility that they cast shadows to the zone above them.
For the second question, I created a new mode setting and tried sensitivity 2 (instead of default 5) in vain.

As for resetting camera, I already did it several times when I tried to solve another persistent bug which is now well known here; the wrong clip length bug. While the latter turned out to be a server system problem and so my resetting camera efforts were of no use to solve the bug, I will give it a try again tomorrow hoping this bug may be different.

Re: Arlo Q recording motion outside of detection zones

Zzzzzzzzzz — Sun, 22 Apr 2018 16:58:15 GMT

When I called customer support around December about the non-functional zones, that was the one thing they actually admitted was a known issue. but apparently no effort has been made to fix it. I've gone through countless Arlo Q's and have not been able to get the zones to work.. Restarting, resetting, turning on and off, deleting zones, adding zones at nauseam. Still doesn't work. So I get notifications non-stop because one of the cameras is pointing at the street, and cars are constantly driving by.

I did update my Android app and that seemed to have stopped the last of the residual time clock issues.

Issues that currently remain are 1) non-working zones; 2) motion blur; 3) non-stop buffering when trying to play back some videos on phone.

These are all issues that I've read about on this forum that go back to 2016. This evening I will PM JamesC.

The motion blur makes this camera completely useless as a security camera because you can't identify anyone through the video because faces are too blurry. Being unable to playback on the cell phone also pretty much makes this useless as a security camera because you can't see immediately if someone's actually broken into your home.... if these two can't be addressed, then the Q's cameras are going back after all this effort.... such a shame because in theory they sound great, and the pixel based detection is what I need. Otherwise, they are just toys that give you a pretty picture when there is no motion.....

Re: Arlo Q recording motion outside of detection zones

ojix — Tue, 24 Apr 2018 03:19:10 GMT

At your suggestion, I reset my Arao Q from a scratch and lowered its sensitivity from 2 to 1, but false detections still continue. I will wait for a reply from NETGEAR’s support in Japan to my recent bug report.

Re: Arlo Q recording motion outside of detection zones

ojix — Tue, 01 May 2018 03:28:29 GMT

To my report about the false detections and attached evidence video files, I got reply from NETGEAR customer support in Japan. It says their department in charge (meaning technical dept. in the headquarters, I guess) is now fixing the issue and asks for my patience for a while.
Now that they have acknowledged the problem, I hope it will be finally solved.

Re: Arlo Q recording motion outside of detection zones

yawa — Tue, 08 May 2018 14:45:44 GMT

Anyone had hny updates on this? Had the Arlo Q for a day and the zones not working is such a pain.

Re: Arlo Q recording motion outside of detection zones

jguerdat — Tue, 08 May 2018 16:56:30 GMT

Did you enable the zones in your modes? They're not automatically used in the Q cameras.