topic Re: Arlo Q not recording audio in CVR in Arlo Q

Arlo Q not recording audio in CVR

lakersfreak — Tue, 27 Sep 2016 21:18:46 GMT

So I have 2 Arlo Q's and most of the time the audio doesn't get recorded on my CVR. When live it works ok, but when I try to go back through the time history, audio is missing. I have great wireless internet speeds where the cameras are set up. Please help me.

Re: Arlo Q not recording audio in CVR

TomMac — Tue, 27 Sep 2016 23:33:50 GMT

Have you adjusted the sensitivity on the mic?

Re: Arlo Q not recording audio in CVR

lakersfreak — Tue, 27 Sep 2016 23:56:10 GMT

It's not the sensitivity because when live audio works. However on timeline audio will be missing

Re: Arlo Q not recording audio in CVR

TomMac — Wed, 28 Sep 2016 13:02:14 GMT

If it's working when live.....

1) try a different browser ( fire fox seems to work well )

2) if above doesn't work, then the next thing is to re-set the Q and then bring back as new

3) after 1 and 2, if still NG, contact support for a trouble ticket

Re: Arlo Q not recording audio in CVR

lakersfreak — Wed, 28 Sep 2016 15:49:23 GMT

I'm actually using the app on my phone. I haven't tried using browser on desktop.
I restarted both cameras yesterday and they started to function correctly. If it happens again I will contact support. Thank you.