topic Geofencing not automatically arming/disarming upon exit/entry in Arlo Q

Geofencing not automatically arming/disarming upon exit/entry

maw1007 — Mon, 26 Mar 2018 21:45:37 GMT

Hello,

The geofencing functionality was working great until about two weeks ago. Now it will not automatically arm/disarm when I exit/enter a the geofence. I have to open the app and arm/disarm manually. What changed? How do I get it to work properly? My neighbor has an Arlo system and she is having the same problem. I did try removing and re-installing the app but no change. Location services are "on". I have an Iphone 6S. Any insight on how to get this feature working is much appreciated. This is the one feature that I really need to work.

Thank you.

Re: Geofencing not automatically arming/disarming upon exit/entry

dfg445 — Mon, 26 Mar 2018 22:04:00 GMT

I have the same issue after the newest update. Geofencing stopped working on every single iPhone. Netgear really needs to fire the iOS engineers. They've done a mistake and affected thousands of users. The testing team also need to be fired.

I am in a software company. Our app product also requires automatic updated geo location for some functions. Our team only have 2 iOS engineers and we never experiences non-working or inaccurate geo location issue. It's really not difficult at all to make geo location working right. Netgear, please fire the current iOS team and hire somebody competent. Your current team really bring your fame down.

Re: Geofencing not automatically arming/disarming upon exit/entry

adr0ck6 — Tue, 27 Mar 2018 17:13:28 GMT

Same issue here. Very disappointing and very annoying. It worked perfectly for a month or so. Now nothing. Arlo, what’s the deal?

Re: Geofencing not automatically arming/disarming upon exit/entry

swinokur — Tue, 27 Mar 2018 20:42:18 GMT

The app mysteriously started working today. Did Netgear do something on the back end?

Re: Geofencing not automatically arming/disarming upon exit/entry

dfg445 — Tue, 27 Mar 2018 21:46:48 GMT

It mysteriously started sort of working for me. But, the map view clearly shows me 17 miles away from the zone, but the geo fencing is still showing in zone.