topic Re: Having problem adding additional cameras in Arlo Q

Arlo Q having problem adding additional cameras

spostma — Thu, 22 Sep 2016 15:04:31 GMT

Hey - can't add a second Arlo-Q. It will scan the code and chime, but then it makes an error sound and then won't connect. I returned it and exchanged it for another, thinking it was a hardware problem. Alas, it is happening again. Great product, would be awesome to get a second one working.

Re: Having problem adding additional cameras

spostma — Mon, 19 Sep 2016 23:54:48 GMT

...ah yes - did the factory reset thing too.

Re: Having problem adding additional cameras

JamesC — Thu, 22 Sep 2016 15:03:26 GMT

spostma,

Are there special characters in your SSID? You could try connecting the Q to a guest network first and allow it to update firmware and then try connecting to your primary network.

For more information on this, take a look here: Can special characters in a network name cause problems for Arlo Q?

JamesC

Re: Having problem adding additional cameras

spostma — Fri, 23 Sep 2016 01:32:24 GMT

I removed the special characters from my SSID and attempted to add the new camera.

It gave me the error that it couldn't connect.

However, I went back to the camera page and it was there.

Strange, but it's working now.

Thanks for your help!

Re: Having problem adding additional cameras

JamesC — Fri, 23 Sep 2016 16:15:11 GMT

spostma,

Thanks for letting us know. Glad to hear this resolved the issue!

JamesC