topic Re: problem establishing a connection to the media server,the device failed to connect in Arlo Q

problem establishing a connection to the media server,the device failed to connect

Jennyq — Mon, 19 Mar 2018 09:59:54 GMT

ploblem like image.restart,remove device and reinstall anytime, doesnt work.Camera cloese to the router in 2M .

what should I do now?

Re: problem establishing a connection to the media server,the device failed to connect

JamesC — Tue, 20 Mar 2018 21:37:26 GMT

Jennyq,

Try powering down the camera (unplug power, plug back in). Do you still see the same results?

Do you get the same behavior if you try connecting using the web client or a different device?

JamesC

Re: problem establishing a connection to the media server,the device failed to connect

ppile — Fri, 30 Mar 2018 13:07:17 GMT

Is there anything one can do remotely as I will be in NY monitoring a home in Florida. The Arlo Q works fine for a while then gets into the " problem establishing a connection to the media server" mode...I am still in Florida so can power down/up but will not be for long..any suggestions or should I give up?

Re: problem establishing a connection to the media server,the device failed to connect

jguerdat — Fri, 30 Mar 2018 21:04:31 GMT

Try both the app and a broser to see if it's just a display issue. If i truly apperas to be the camera, use a WiFi switch such as a Wemo, so you can remotely power cycle the camera. I would also open a case with support since it may be a bad camera.